Original topic:

Frame went black and left an imprint on the wall

(Topic created: a month ago)
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Sskeele
Constellation
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QLED and The Frame TVs

Sskeele_0-1718974251257.jpeg

I bought a 65” frame in 8/23. Installed it with the Samsung mounts. 6/24 the screen went black. I can hear audio and see outlines of things as there are shades of black. I took it off wall and it left a mark like it was hot on the wall. I don’t think I want to put it back up as I think it’s a fire hazard. 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Oh my! I can certainly understand your hesitations with putting it back up on the wall. I would like to have our specialized team take a look into your case. Please send me or any of the other mods a private message with the TV's full model and serial number with a link to this post. 

 

We look forward to hearing from you!

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Sskeele
Constellation
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QLED and The Frame TVs

I sent in the private message and am hoping you get back to me today.  Thanks

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