Hello - Samsung techs came out twice to repair my QN90A TV and determined it could not be fixed and initiated a warranty refund with the returns and exchange department. It has been over two weeks and no one has contacted me about the next step. I would like to receive my money back so I can purchase a new TV. I have tried to go through phone and text support but am not getting anywhere. Is there anyone from Samsung that monitors these forums that can give me some personal assistance?
Hello! Thank you for reaching out! I understand how not getting your refund can be frustrating. If you are still having issues with your refund please send us a private message with your full model and serial number, and your most recent ticket numbers so that we may look into this!
