JUMP TO SOLUTION Solved

Original topic:

Icon or Display Appears Left and Right Corner

(Topic created: 07-14-2024 04:23 PM)
1734 Views
dburnesmith
Asteroid
Options
QLED and The Frame TVs

I have an icon or display that alternates on the top left and right corner of my QLED Samsung TV Q60B. It only appears when I log into my Amazon Firestick for whatever reason. Please let me know how I can completely remove this and why it’s happening.

image.jpg

1 Solution


Accepted Solutions
Solution
tomsframe
Nebula
Options
QLED and The Frame TVs

Feels like your TV (or Firestick) thinks it's in Retail mode, or a subset of it. Check Settings/General/System Manager/Usage Mode.

View solution in context

10 Replies
realaud
Honored Contributor
Options
QLED and The Frame TVs
I don't see what icon you're referring to but it's probably there to remind you that you using your fire stick
0 Likes
Reply
dburnesmith
Asteroid
Options
QLED and The Frame TVs

So the pop up underneath where it says all genres, that’s the pop up that NEVER goes away when using my firestick.

 

and I didn’t have this issue with my previous Roku TV

0 Likes
Reply
meself
Honored Contributor
Options
QLED and The Frame TVs
Don't see the logo but if it's just one source that you're noticed icon could just be like a network logo but for the service
0 Likes
Reply
dburnesmith
Asteroid
Options
QLED and The Frame TVs

I have no idea what you guys are saying. I included a picture and not sure if I’m the only one seeing it. This right here keeps popping up and NEVER goes away.

IMG_2042.jpeg

0 Likes
Reply
dburnesmith
Asteroid
Options
QLED and The Frame TVs

IMG_2042.jpeg

This icon or pop up is what I’m referring too. It NEVER goes away and can’t find anything online for it  

0 Likes
Reply
realaud
Honored Contributor
Options
QLED and The Frame TVs
It's also driving me crazy that you didn't remove the energy guide sticker, but a logo only you can see is what's bothering you?

TV channels have been taking over the bottom third of screens for over a decade, why should a logo in an upper corner irk you?
dburnesmith
Asteroid
Options
QLED and The Frame TVs

IMG_2042.jpeg

This is the pop up or icon I’m referring too. I can’t watch a movie without this not popping up and it transitions from left to right  

0 Likes
Reply
coolkid24
Asteroid
Options
QLED and The Frame TVs
Bro what is this this is not cool
0 Likes
Reply
dburnesmith
Asteroid
Options
QLED and The Frame TVs

IMG_2042.jpeg

 this is what I’m referring to

0 Likes
Reply