I bought a 65" QLED Samsung TV on December 18, 2020 and on April 30, 2021 I moved the TV from one wall to another (about 12'). After I moved the TV and reconnected it there was a discoloration in the top right corner with lines going across the top of the screen. I contacted the service department from the store where I bought the TV (Conn's) and a service technician was scheduled. When he came to the house he took pictures with is cell phone and told me I should get a response as to what action Conn's would take by that afternoon. It was several days before I heard back from Conn's with me calling and going by the local store to find out what would be done to repair my TV. When I finally spoke with a manager I was told that the issue with the TV was not a warranty issue and there was nothing they could do. I then contacted Samsung and did not get any better results. I was told that the issue with the TV was a result of an impact to the TV. When ask for someone to come out and show me any evidence of an impact to this TV I was told that an impact can be many things such as power surge, lightning strike or static electricity in the air. This sounds like a cover your hiney statement that can be used to not honor the warranty provided with the TV. Before I put this five month old TV in the trash I would like for someone to show me the impact that they are referring to from a picture with a cell phone. Conn's was kind enough to tell me they would make me a good deal on another TV but sorry I cannot afford to be buying a TV every five months. I have read through all of the literature that came with the TV and no cautions about moving or touching the TV was found.
Hi Jack, If you would like us to schedule a technician out to the home we can, but do keep in mind that if it's found that the symptom is due to impact/physical damage, you would be responsible for the cost of the visit. If you would like to get that set up, feel free to send me a private message and I can set that up. http://bit.ly/2ihPL97
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Hi Jack, If you would like us to schedule a technician out to the home we can, but do keep in mind that if it's found that the symptom is due to impact/physical damage, you would be responsible for the cost of the visit. If you would like to get that set up, feel free to send me a private message and I can set that up. http://bit.ly/2ihPL97
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
