JUMP TO SOLUTION Solved

Original topic:

Motion sensor not turning The Frame 2021 art mode back on

(Topic created: 12-11-2021 12:49 PM)
8554 Views
userMC7veDLqCr
Asteroid
Options
QLED and The Frame TVs

So I just got the 50" 2021 Frame model.  It doesn't seem like the motion sensor is working with respect to turning the art mode back on after it's turned off.  I can wave my hand in front of it and nothing happens.  Sometimes when I hit the power button on the remote again it either a) turns artmode back on or b) shows the The Frame boot logo first and then shows the art mode.  The sensor seems to work as far as not putting the tv to sleep if moving around but once it has gone to sleep it won't turn back on with motion.  Has anyone had this issue or know if a fix?

18 Replies
userIhZQWUC1TQ
Asteroid
Options
QLED and The Frame TVs

Did you make sure Autorun Last App is enabled in Smart Features?

0 Likes
Reply
Solution
Anonymous
Not applicable
Options
QLED and The Frame TVs

Good afternoon, everyone. The motion sensor works on detecting changes in ambient light reflections. If you have recently made any changes in the room (redecorating, change light fixtures, even moving furniture or equipment in or out), it can change what the detector senses. The following information is from page 58 of the user guide.

 

 

If none of these issues apply to your situation, please call 800-726-7864 and ask the agent to connect to your television for remote diagnostics. They can determine if you need a setting adjusted, or if the unit requires service.

0 Likes
Reply
userIOcwhGH8Qe
Constellation
Options
QLED and The Frame TVs

Why did the motion sensor work for all of us prior to the most recent update?

userMC7veDLqCr
Asteroid
Options
QLED and The Frame TVs

I turned the night mode off too the motion detector works fine.  For some reason it has a hard time detecting light.

useru9bh8EqUgt
Asteroid
Options