Recently, while watching a movie, my Q80 led 75” TV (with 3 years of usage) simply “blacked out”. The Brazil Samsung authorized expert came to my house and gave me a budget for repairing the TV of R$ 13,271.00 or USD 2,600.00 (!) to replace the screen.
I paid BRL 17,599.00 or USD 3,500.00 for the TV and I understand that it would not be a smart decision to pay an additional BRL 13,271.00 or USD 2,600.00 for the aforementioned repair.
Please, I would like to know if Samsung Corporation agrees with what I heard from Samsung Brazil i.e., "repairs like this might be required, in TVs with 3 years of minor use", even considering the said quality and top-technology recently launched in Brazil (Q80-one connection).
Otherwise, I would kindly ask if Samsung corporation could help me to solve my problem to fix the TV.
Thank you for stopping by the US support page! This forum is for support of US products and customers. As your product is a non-US model, to receive assistance, please visit: https://www.samsung.com/us/common/visitlocationsite.html
