Original topic:

New QN1XD (75") several app crashing

(Topic created: Tuesday)
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userybwgEXIaR5
Asteroid
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QLED and The Frame TVs

Hi,

I have a one-day-old QN1XD that was delivered and setup today.   Several apps crash now and then, and the TV restarts.   There have been over 7 or 8 crashes so far, and I'm starting to feel uneasy about this purchase.  The screen goes all weird and then the TV restarts with a bouncing home splash screen.

The TV is running the latest Samsung update.

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meself
Honored Contributor
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QLED and The Frame TVs
Are you able to run the diagnostic test if not try unplugging the tv for 10 minutes or so see if that helps
userybwgEXIaR5
Asteroid
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QLED and The Frame TVs

When attempting to access the "Device Care" menu, system reports "this function isn't available"

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userybwgEXIaR5
Asteroid
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QLED and The Frame TVs

Ok, I found out that I have to have something playing on the TV to get to "device care".  I ran diagnostics, and the TV restarted.  I will wait and see what transpires.

Thanks.