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07-14-2023 06:28 AM (Last edited 08-10-2023 04:44 PM by SamsungCaleb ) in
QLED and The Frame TVsIn the last few weeks, Samsung updated the OS to the Frame TV and a function that I regularly used is no longer available. I'm writing in hope that someone can suggest a workaround (or if Samsung engineers read this, to bring the function back).
Solved! Go to Solution.
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11-06-2023 08:37 AM in
QLED and The Frame TVsYeah, it works fine when art mode is being displayed. But if the TV is sleeping and you try to turn on with Apple TV remote, it will just go to Art Mode and sit there. I also have to mash the TV button on the remote a bunch of times to get it to come up.
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11-06-2023 02:35 PM in
QLED and The Frame TVsYep! It goes to Art Mode but getting back to the TV is dang difficult!
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10-30-2023 04:30 PM in
QLED and The Frame TVsI placed two individual files on my USB stick: info.txt and upgrade.msd. I also placed the image folder on my USB stick and that folder contained the same two files. I'm not really sure if it pulled from the image folder or found the individual upgrade file, but I'm assuming it found the individual file. I had read on the Samsung site that you should unzip the folder and move individual files on the USB, but the exact wording didn't make it totally clear that you were suppose to open up multiple levels of files, but that's what I assumed it meant. So just to make sure I didn't have to make multiple attempts with my USB stick, I put both the individual files and the image folder on my stick. My stick is formated ExFAT.
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11-02-2023 11:21 AM in
QLED and The Frame TVsI tried your step. Mine still won't recognize it. I downloaded the new update on Samsung web for firmware. This is on the page now. The TV refuses to see it as a valid update. I've tried a combination of things. It simply will not grab it!
UPGRADE FILE(USB TYPE)
Version 1602.3 (Multi Language)
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10-31-2023 11:38 AM in
QLED and The Frame TVsUpdate: it seems my Frame auto-updated to 1602.3 last night. I’ll continue to monitor the performance throughout the next few days.
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10-31-2023 04:51 PM in
QLED and The Frame TVsMine has not. I’m in the U.S. model QN65LS03BAFXZA.
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11-01-2023 04:56 PM in
QLED and The Frame TVsJust tried checking for an OTA update for model QA55LS03 (Australian model) and it has finally given me the option to update to v1602. Just installed and so far working without any issue. Tried turning off and on using ATV remote multiple times and went straight to art mode every time. Let's hope it stays this way!
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11-02-2023 02:03 AM (Last edited 11-05-2023 04:19 PM by SamsungJustin ) in
QLED and The Frame TVsI've just finally managed to update to the 1602 firmware update and its fixed the issue! finally, Samsung. I had to do it via a USB and it took a few attempts, but it works now. Can confirm when turning my Apple TV Off now, it goes to the Artwork, like it did before the 1520 update. FFS.
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11-02-2023 07:10 AM in
QLED and The Frame TVsI’m in the US. My TV is showing current version: 1602 and new version: 1602. Is there a 1602.3 version? When I try to update it says there are no new updates.
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11-02-2023 11:30 AM in
QLED and The Frame TVsI’ve updated to the 1602 version via OTA update and tested it today by leaving my TV in art mode and it turned itself on after around an hour again. 😞
So in my view this update does not fix it.