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Original topic:

One Connect Box port not able to connect

(Topic created: 10-28-2024 02:20 PM)
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boland
Constellation
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QLED and The Frame TVs

I recently just purchased a Samsung LS03D TV and when carrying the one connect box I dropped it.  When I picked it up the port for connecting the wire to the screen is not seated correctly.  Is there a way to get this looked at? or replaced?  I have no idea what to do. It would be under warranty but probably not from user error.  The model number on the one connect is SOC1001D

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GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs
You might be able to contact support for help with this issue they may have you send it in for repair or have you take it to a service center for repairs
https://www.samsung.com/us/support/contact/
https://www.samsung.com/us/support/service/locations/


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