One Connect Box port not able to connect

[boland]

I recently just purchased a Samsung LS03D TV and when carrying the one connect box I dropped it.  When I picked it up the port for connecting the wire to the screen is not seated correctly.  Is there a way to get this looked at? or replaced?  I have no idea what to do. It would be under warranty but probably not from user error.  The model number on the one connect is SOC1001D

[GaryB82 · Accepted solution]

You might be able to contact support for help with this issue they may have you send it in for repair or have you take it to a service center for repairs
https://www.samsung.com/us/support/contact/
https://www.samsung.com/us/support/service/locations/