Original topic:

Q80B wont update firmware

(Topic created: 04-12-2023 08:08 PM)
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user8icvGS3Q6Q
Asteroid
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QLED and The Frame TVs

hi, I'm having an issue getting my tv to update past 1006 software version... I just purchased the tv brand new and when I update via internet it comes up with "no update available (http404)" and with the USB with multiple attempts at placing the file various way just stops at 50 % and says no update you have the latest version which is not true as I'm on 1006 and the current version available for my tv on the Samsung website is Version 1430.1   basically the only reason i purchased this tv was for the Dolby Atmos sound and the Phillips hue sync app which is not available on this software version 1006.6

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Members_O5WI7Lf
Constellation
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QLED and The Frame TVs

I'm seeing the same problem. I have another Samsung tv an q80t and it's on version 2004 (I think). I'm trying to fix tv from turning on automatically with HDMI anynet... Enabled.

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Members_O5WI7Lf
Constellation
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QLED and The Frame TVs

Called place I bought the TV from and they sent out Techs and they didn't see anything wrong but said the problem with the TV turning on randomly is probably with my Yamaha receiver (seems like an excuse to me). They said they'll replace the motherboard and power supply just in case. In addition to the tv turning on automatically, I'm noticing that the sound through the receiver is inconsistent. Sometimes sound through the receiver doesn't work when I use any of the streaming apps through the TV like Netflix, SamsungTv... Other times I can hear the sound from my Fios STB and the Streaming app at the same time. The only reliable method for sound is from the TV speakers. 

 

 
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Members_O5WI7Lf
Constellation
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QLED and The Frame TVs

Just to give an update: I did get a replacement Q80B and still can't update the firmware (it's stuck on 1006). But the new TV does not turn on by itself anymore as long as I disable Anynet for the connection to my Yamaha receiver. If I want to listen to the TV through the receiver I have to enable Anynet and disable it again when I'm done. Although, this is an inconvenience I'm willing to put up with it hoping it gets fixed whenever the firmware issue gets resolved. 

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Scoooter
Constellation
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QLED and The Frame TVs

I have the same issue. I purchased a Q80B tv last month. I had the same issue. Tv would not update over wifi, lan or usb. Samsung logged into my tv and couldn’t figure out. They sent a local tech to look at the tv and couldn’t figure it out. Tv was returned to where I bought it and the new one just arrived. I just set up and the same problem arises. Hopefully someone at Samsung responds to this post. Clearly there is a connection issue and Samsung needs to resolve. The tv is great otherwise but this will be a deal breaker if they don’t resolve. Honestly I’m just going to get a different brand if they don’t resolve.

 

 
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BastGaux
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