QLED and The Frame TVs

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MELTING TV - QN65QN900BFXZC

Posted by 06-27-2023 05:57 PM in QLED and The Frame TVs

Hi, everyone There are two parts to this mystery: 1) The mystery of the melting television, and 2) The mystery of the Canadian melting... View Post

06-28-2023 07:49 AM

Hello, Implicate2221! We're so sorry to hear about this situation with your television, and definite... View Post

Samsung QN800B local dimming glitch

Posted by 11-15-2022 05:34 AM in QLED and The Frame TVs

Hi! I'm having this weird glitch on my Samsung QN800B where I believe the local dimming zones are not fast enough when the TV suddenly... View Post

11-15-2022 07:12 AM

Hi there, I can certainly understand your concern with seeing this, especially on a replacement TV. ... View Post

TV not detecting power on sat receiver

Posted by 11-13-2022 10:20 PM in QLED and The Frame TVs

Hi, Bought a 75QN95B and really loving the picture. But what i don't like is the following.The TV One connect box doesn't show the... View Post

11-14-2022 07:15 AM

Hi there, I can definitely understand the frustration with your TV not recognizing all the connected... View Post

What is Tizen on a Q60B

Posted by 04-09-2023 06:55 PM in QLED and The Frame TVs

Looking to buy a Q60B. But I have no idea what the TIZEN feature is. Could someone please explain it. The last TV I bought, was a Sony... View Post

04-20-2023 01:27 PM

Hello! Thank you for reaching out! I can see how upgrading os would be nice. But unfortunately, you ... View Post

Paramount+ app not signing in

Posted by 06-19-2023 07:53 AM in QLED and The Frame TVs

Have been unable to sign into paramount+ app on my Samsung TV model QN55Q60AAFXZA. Have unsuccessfully resolved the issue with paramount+... View Post

06-20-2023 03:04 PM

Have you tried signing in "On the Web" using the Paramtoung+ website? I just tried and it works just... View Post

Frame TV art mode not working

Posted by 06-15-2023 03:33 PM in QLED and The Frame TVs

I just bought a 65” frame tv, and the art mode doesn’t work. - I’ve tried Night Mode, and it turns off after a few minutes even during the day... View Post

06-20-2023 12:03 PM

Hello there, cpwest! Welcome to the community! Because there are so many variables to consider, we r... View Post

How do I re-enable the automatic hdmi switching

Posted by 06-16-2023 10:40 AM in QLED and The Frame TVs

I had problems with my Samsung tv/soundbar turning on by themselves so I followed the instructions here to turn off automatic HDMI... View Post

06-19-2023 12:43 PM

Hi there @cxzlkfus! This is the best possible advice to set back up your HDMI switching. Once you fo... View Post

2021 QN900 Voice on remote no longer working

Posted by 06-15-2023 07:17 AM in QLED and The Frame TVs

Recently my voice button no longer does anything when I press on it to use it. In addition, when I go into Settings and click on Voice it says set... View Post

06-19-2023 09:44 AM

Fantastic @kidquik! We're glad that you're back up and running! Don't hesitate to reach out to us in... View Post

Favorites from Samsung plus TV channels?

Posted by 06-18-2023 08:52 AM in QLED and The Frame TVs

Is there a way to select favorites from the Samsung plus TV channels and a fast way to access the list of favorites? Thanks! View Post

06-18-2023 09:20 AM

Yes, there is. https://r1.community.samsung.com/t5/tips-tricks/create-a-favourite-channels-list-on-y... View Post

Hanging And Heat

Posted by 06-12-2023 04:22 PM in QLED and The Frame TVs

Hi folks! Looking to get a Frame for our new home. Want to hang it over the, which will have stone. Has anyone here mounted the frame to stone... View Post

06-17-2023 11:15 AM

From being here for years and personal experience. You may could get by with 1 inch if you had a fan... View Post

Can't get service for new television (QN95B)!

Posted by 06-08-2023 11:01 AM in QLED and The Frame TVs

I have a Samsung - 55" Class QN95B Neo QLED 4K Smart TV that is less than a year old. It stopped working suddenly, and after troubleshooting... View Post

06-16-2023 01:29 PM

Thanks for your input. View Post

What is the speed of the Ethernet port on the QE85QN95A?

Posted by 06-16-2023 08:08 AM in QLED and The Frame TVs

What is the speed of the Ethernet port on the QE85QN95A? View Post

06-16-2023 12:44 PM

Hello! Thank you for reaching out. Firstly, I would like to welcome you to the community. I would li... View Post

2-year Art Store Promotion through Costco not working

Posted by 05-16-2023 01:56 PM in QLED and The Frame TVs

I just purchased the Frame TV above through Costco which included a free 2-year subscription to the art store. When I clicked on the link... View Post

06-16-2023 11:29 AM

Moderator, thanks for the steps - but unfortunately they do not work. Like others stated before, the... View Post

the frame slide show stopped working properly

Posted by 06-11-2023 09:17 AM in QLED and The Frame TVs

We have had a 75 inch frame TV since 2020 and just recently, the slide show stopped working properly. We like to show our favorite downloaded... View Post

06-15-2023 02:38 PM

Hey I was having issues with my frame slide show not working either, but since I have turned off sle... View Post

Q80B Regret!

Posted by 06-15-2023 09:51 AM in QLED and The Frame TVs

Don't know where else to go! Purchased Q80B 55" in Nov 22. Constant problems with voice not syncing with peoples lips. No, don't... View Post

06-15-2023 10:53 AM

In you spectrum box audio settings see if you have the ability to toggle on or off for Dolby or dts ... View Post

QN65QN85BAFXZA VESA Pattern

Posted by 06-08-2023 04:46 PM in QLED and The Frame TVs

Does anyone know what VESA size is for this tv - QN65QN85BAFXZA? I cannot find it on the samsung website so I called in to support and the guy who... View Post

06-13-2023 02:05 PM

Hello! Thank you for reaching out! @ElonMusk is correct if you go to the link below and click on spe... View Post

Universal Remote Cannot Control Roku Soundbar

Posted by 06-08-2023 12:59 PM in QLED and The Frame TVs

Hey Samsung Team, I have a the frame TV. When I try to set up my Roku sound bar as a new device to be controlled by the Samsung universal... View Post

06-13-2023 09:48 AM

Hello! Thank you for reaching out! The Samsung remote should be able to control the soundbar dependi... View Post

Unwanted switch from antenna to Samsung TV Plus

Posted by 06-04-2023 09:05 AM in QLED and The Frame TVs

Recently, my QLED TV has been automatically switching from my antenna channel to Samsung TV Plus. It happens 90% of the time (but not 100%), when I... View Post

06-08-2023 08:26 AM

Yes, it worked exactly as the name of the setting suggests, and I'm marking it as the solution. As h... View Post

S95b hdr and sdr settings

Posted by 05-10-2023 08:40 AM in QLED and The Frame TVs

I would need explanations or help with the sdr and HDR settings. I just bought a Samsung S95B and I'm having a hard time understanding how the... View Post

05-15-2023 03:02 PM

Hi @shoxxmee and welcome to the community! User @Diaboyos was correction in their suggestions. Give ... View Post

S95B Auto updating after 1448.1

Posted by 05-14-2023 03:40 PM in QLED and The Frame TVs

After manually updating my S95B to 1448.1 I've noticed that almost every time I turn my TV on, it likes to force update itself now. This is... View Post

05-22-2023 04:17 PM

I just updated my S95B to the new firmware and I am having the same issue. The TV checks for updates... View Post

QLed tv screen failure after only 3.5 years

Posted by 06-03-2023 10:54 AM in QLED and The Frame TVs

Not sure i'm in the correct board but i did not see one for TV's. Was curious to see if others had premature screen failures for and QLED... View Post

06-05-2023 02:38 PM

Hello! Thank you for reaching out! I can see how having screen issues can be frustrating, Depending ... View Post

Samsung Smart TV Q70C QLED

Posted by 06-01-2023 06:31 AM in QLED and The Frame TVs

Hello everyone. Just got a new Q70C (model QN65Q70CAFXZA) and got all my favorite apps onto the home screen. Unfortunately they seem to disappear... View Post

06-05-2023 12:20 PM

Hello there, jer8041! Welcome to the community! Because there are so many variables to consider, we ... View Post

Dark/bright patches on tv screen

Posted by 05-28-2023 06:26 PM in QLED and The Frame TVs

Turned on my 2 year old Samsung TV (QN65Q70T) this morning and noticed these "patches" on my screen. In... View Post

05-31-2023 12:50 PM

Hello! Thank you for reaching out! That's definitely strange that there is moisture inside your TV. ... View Post

Samsung Frame and Amazon Alexa hands free questions

Posted by 05-29-2023 05:14 AM in QLED and The Frame TVs

Hi all. Due to having a physical disability I rely on Alexa for hands-free operation of the tv. I recently purchased a Samsung Frame, and am... View Post

05-31-2023 12:14 PM

Thank you so much for taking the time in responding. I will give your suggestions a try! View Post

Start Screen Problem neo oled TV

Posted by 02-09-2023 02:58 PM in QLED and The Frame TVs

I recently purchased a 55 inch Neo OLED 4K Smart TV. In General Settings>Start Screen Options, "Start with Smart Hub Home" is turned on... View Post

02-14-2023 02:32 AM

It's hard to say. You'd kinda have to try one to see if that's what the problem is. I had a roku tha... View Post

Colour banding on The Frame 2022 in Art Mode

Posted by 05-24-2023 04:38 AM in QLED and The Frame TVs

Hi, I have 2 of the 55 inch model. For both, if I upload a file to them I get colour banding I don't see on my monitor or phone. I've... View Post

05-29-2023 01:25 PM

Thank you so much for sharing! This will be very beneficial to the community! View Post

Remote is small an difficult to use.

Posted by 05-23-2023 01:04 PM in QLED and The Frame TVs

The remote that came with my 65" TV is terrible. Tiny, black on black is very hard to read and is far less helpful than the one that came with... View Post

05-29-2023 09:38 AM

Hi there @oldpete87! I'll be adding a feedback tag to your post for visibility from our higher ups. ... View Post

QN90A65 Defective panel ?

Posted by 05-22-2023 01:00 PM in QLED and The Frame TVs

I just bought a refurbishished QN90A65 TV in "mint condition from BestBuy". There are many darks spots clearly visible in the image. ... View Post

05-25-2023 08:32 PM

Perfect! View Post

Not able to find Willow TV app on my new Samsung TV

Posted by 05-17-2023 10:32 AM in QLED and The Frame TVs

Hi, I bought a new 75” Class Q80B QLED 4K Smart Tizen TV. I am able to find Willow app on my tv but I can not find it. It was present on my old... View Post