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Our about 3 month old Samsung the Frame 65" has been having problems with the solar remotes bluetooth, when we pair the remote it switches to... View Post 
Samsung_Moderator
Hi there! If resetting the TV and remote did not help, and all the software is up to date, you may n... View Post |
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New QN95C standby light is not illuminating when tv turned off with remote. Any help appreciated. View Post
Samsung_Moderator
Hi there, That's interesting. It's possible the TV is being put into Art Mode instead of being turne... View Post |
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can I use 2 remotes on one QLED TV. It is a pain to pass one remote back and forth. View Post
Samsung_Moderator
Hi there, Thanks for asking! Any Samsung remote should be able to pair with your Samsung TV. The onl... View Post |
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Can anyone explain what is happening with my screen? This started happening months after purchasing this tv but now it’s getting bigger. I can’t... View Post 
Samsung_Moderator
Hi there, Thanks so much for reaching out about this. I can definitely see the concern there. Have y... View Post |
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I have a couple of black clouds on screen. Have QN75Q70RAFXZA, just over 3 years old. Clouds are mainly visible during sports with moving... View Post 
Samsung_Moderator
I can definitely understand your feelings here, and I'm sorry for any confusion. It is likely the te... View Post |
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I use Bluetooth devices for sound playback. During the day it's a BT speakers set and in the evening BT headphones. Usually everything works... View Post
Samsung_Moderator
As this did not help the next step would be service, depending on your warranty you will have a coup... View Post |
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I bought Qn65q9 a while back and my IR sensor stop working correctly. It only works when I point the remote control directly to the certain spot. I... View Post
Samsung_Moderator
My apologies I just realized the link did not work this is the link:https://samsungparts.com/. You c... View Post |
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I have a Samsung QE50Q60TAUXXU TV that has 4 slim black lines running horizontally, originally there were only 2. I have contacted... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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My Frame TV has never once displayed art mode. Never. It simply goes black and eventually the tv just turns on. I have tried accessing from the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying the information in the following link: h... View Post |
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Hi, I have a new QLED Q80C tv. Sometimes I get Studder or hesitation on the picture. It happens in HD and Stanard. It's not all the time. I... View Post
Samsung_Moderator
Thank you I would recommend turning off the picture clarity. And by sources, I mean externally conne... View Post |
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hi, not sure if anyone has experienced the same problem, although I have seen a few posts earlier that seem to be similar and there doesn’t seem to... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend attempting to purchase it directly through the ... View Post |
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Hello, i have a samsung QE6LS03AAUXXC when i enter in art mode i have some free art, but i haven’t art store option. Can i please get some help. ... View Post
Samsung_Moderator
Hello! Thank you for reaching out @Morrydiarra. After reviewing the model, it looks to be an interna... View Post |
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I have a need to source the right One Connect box for a 32" Frame Model: QN32LS03BBF Type: QN32LS03B Can someone help me with the... View Post
Samsung_Moderator
Hi there, Thanks so much for posting about this. For questions about replacement parts and accessori... View Post |
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I have for the last few months experienced random total freezing of the above TV! Sometimes, the screen just freezes, and none of the controls... View Post
Samsung_Moderator
Send a message on Facebook Send Message on Twitter Send Message to Moderator If your unit is out of ... View Post |
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UE46D7000 TV, pressing any button on the remote control switches the TV off. A hard reset does not seem to be possible without the remote control... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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On my older Samsung TV the smart hub was docked to the bottom of the screen and did not take up the entire screen. Switching between apps and input... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately this is not possible, but I will tag this post for ... View Post |
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Since yesterday, on the same day both my Amazon Fire Stick and Roku can't be used. I get a message saying there is no HDMI signal. I unplugged... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend also trying another source such as a console or... View Post |
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Hi I have a Samsung the frame 55 inch 2021 model. I was watching a movie and suddenly screen switched off. Then it started flickering like is... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! If this is occurring on all sources this is something that will r... View Post |
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