I have a friend with this television and so Samsung tech support has not been able to resolve his issue. His TV keeps telling him that the Samsung servers are down for maintenance (for a week straight) so none of his smart TV features will function. His router and internet are obviously working for every other device on his network. Are there any suggestions to resolve his issue?
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Out of curiosity. Is the television being used in the same country that it was purchased? That'a the only other time that I've seen these symptoms occur.
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I have just bought the SAMSUNG UE50TU7020KXXU 50" Smart 4K Ultra HD HDR LED TV as a present for a family member. During setup I successfully connected to the home wifi, which is in the same room, and then it asked for me to read & accept the terms and conditions. It failed to connect to the server, with the message:
samsung smart tv the server is currently down and undergoing maintenance. please try again later. (1000-7)
I decided to skip it and move on to connecting to our normal tv service and try again another time, because the samsung server is obviously down... right? Well I tried again this morning and it is still not working. So this is beginning to look less like samsung servers being down and more like a bug. Please provide assistance asap.
