Q90T TV servers down for maintenance

[Sauwen]

I have a friend with this television and so Samsung tech support has not been able to resolve his issue. His TV keeps telling him that the Samsung servers are down for maintenance (for a week straight) so none of his smart TV features will function. His router and internet are obviously working for every other device on his network. Are there any suggestions to resolve his issue?

[SamsungJustin · Accepted solution]

Hello, Everyone, With the way the it's not connecting, there could be a variety of reasonings that this could be occurring. 

To verify it's not an issue with your television, I would recommend trying to set up a connection with a mobile hotspot to see if the unit will connect using the hotspot. If it does indeed connect in that way, the issue will lie within your router's settings or could be a potential issue with the wifi extender (if you have one of those being used) or even could be a firewall that is blocking the connection. 

http://www.samsung.com/us/support/troubleshooting/TSG01111014/#network-status-shows-an-x-between-the... 

Also, please make sure that you have the latest version of firmware on your unit. If you temporarily hardwire your connection you can have the unit to pull the update from online. 

https://www.samsung.com/us/support/answer/ANS00062224/

If none of the troubleshooting steps above have helped, and you're still unable to connect even with the hotspot, please reach out to a moderator as this may be a situation that would best be addressed by having a technician take a look. 

[usergfr7yklijy]

I am running in the exact same issue.

When using the "smartthings app", the app will force you to share your GPS location "Always", if you do not set it to always, it will prevent you from setting up the TV.

Even then, the TV does not setup properly.

I basically bought a giant paper weight.

This is unacceptable Samsung.

[userWOpOqlmioS]

Hey! I have the same problem. I have reset the tv. Reset my passwords. Connected to the network manually but it will still. It connect the to server. Trouble is that Samsung support are not available because of the corona virus!

[SamsungAl]

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