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Q90t screen dims whenever subtitles apear in HDR

(Topic created: 12-19-2020 09:15 AM)
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userK7K9IavFYg
Asteroid
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QLED and The Frame TVs

I just got the q90t 65 few days ago and already regret it.

It appears that whenever I'm watching HDR content and subtitles appears the whole screen slightly dims down. 

The only way to avoid it is by setting Local Dimming to Low, which really sacrifices a lot of pop to the picture quality. 

 

How did Samsung allow this to happen on higher end TV that cost so much? This is really frustrating.

 

Are Samsung awares of the issue? Do Samsung intend to fix that on a firmware update?

 

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QLED and The Frame TVs
can you provide more model information on your device?
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userK7K9IavFYg
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Q90t 65 inch

Full model number is QE65Q90TATXSQ

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Maybe contrast enhancer is set to high and the screen is trying to compensate the brightness of the picture and the text? I really have no idea, but just a thought.
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userK7K9IavFYg
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Thanks but no...Contrast Enhancer settings aren't related to this.  It's local dimming thing

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Samsung_pirate
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I also have the 75" Q90T and have the same issue, it's quite distracting. Whole screen dims when subtitles appear on screen. This is with local dimming set to standard or high. Contrast enchancer set to off. The only thing that helps is setting local dimming to low which as you mentioned already, takes away from the PQ. 

 

Now with FW 1460, the screen is super dim in HDR with local dimming set to low (ex. Mandalorian on Disney+). Have to set local dimming to high & contrast enhancer to high to get the picture to stay adequately bright. 

 

Seriously starting to regret getting this TV. 

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userK7K9IavFYg
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Are you saying that updating to latest firmware made it even worse? Oh man..

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userTGUoCFvx7m
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Same here. I have the 75Q95T. Problem exactly the same. For HDR content I MUST have dimming set to high and contrastenhancer to max. Even then I find the picture still too dark. And then the subtitles will dim the screen. Even after the latest update. Beginning to worry here Samsung! For a €4000 TV this shouldn't happen. 

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userK7K9IavFYg
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@userTGUoCFvx7m 

Thanks but I dont think this is the same issue I have described. 

With my issue setting the local dimming to "low" is the only solution to stop the screen from lowering its brightness when there are subtitles. Contrast Enhancer  settings does not make a difference. 

 

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userTGUoCFvx7m
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It's part of the same local dimming issues that these TVs have.

 

I too have to set the local dimming to low for the subtitles to be displayed correctly and not dim the  entire screen.

 

I can't do that however because then it won't display HDR content properly.

 

For now I have set it standard and choose (for) me the lesser of two evils.

 

They should fix this pretty soon!