Original topic:

QLED 65’’ tracking

(Topic created: Saturday)
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Lengisi
Constellation
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QLED and The Frame TVs

Hi!

My QLED TV got stolen yesterday and I’m trying to use SmartThings to locate it but i can’t find anything, is it possible to track my tv using the serial number? Or how can i track my tv, for now it’s still offline.

 

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GaryB82
Galactic Samsung Care Ambassador
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QLED and The Frame TVs

Sorry but I’ve never heard of a Tv being track able from what I know they don’t have gps built in for location tracking but I may be wrong still searching do you know the model of the tv



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meself
Honored Contributor
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QLED and The Frame TVs
Not aware of any tv with tracking
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useryCA5A0jZKp
Asteroid
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QLED and The Frame TVs

It is not possible to track down a stolen TV. While it might appear on the SmartThings network if it hasn't been factory reset, this won’t be of much help.

Samsung TVs are equipped with TV Block software, which allows devices to be remotely locked by serial number. When activated, the message DNT001 (source) appears on the screen. However, this locking feature is only accessible to Samsung retailers.

TVs stolen from Samsung warehouses or during transit are blocked, but Samsung does not lock TVs once they have been sold.

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