Original topic:

QN90A 65inch firmware

(Topic created: 11-17-2021 02:06 PM)
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cef2lion
Cosmic Ray
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QLED and The Frame TVs

Just purchased a QN90A 65 inch TV. Firmware updated when I set it up to version 1805 via its Internet connection. Samsung web site shows version 1808 for download. The TV checks for updates and says no update available right now. I downloaded the 1808 firmware and expanded to a blank thumb drive. When I check for updates with the USB drive inserted. TV checks the Internet then searched the USB drive and says no update files found on the drive. I made sure I followed the USB drive setup instructions and placed the file in the root of the drive and the folder are named as shown. Not sure what I'm doing wrong. For now I will just let the TV check automatically for updates via the Internet. Any suggestions?

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SamsungJam
Community Manager
Community Manager
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QLED and The Frame TVs

Oh no!  Are you still having trouble with the update?  Is the firmware the only file on the thumb drive?  If not, make sure that it's the only file on the drive and try updating it again.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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cef2lion
Cosmic Ray
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QLED and The Frame TVs

Still having the issue. Firmware is only file on the drive as you say. Did it a number times. Downloaded the instructions with the firmware. Followed to the letter. Still says no firmware files found.

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Anonymous
Not applicable
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QLED and The Frame TVs

Could you please provide the full model code for your television from the label on the back?

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cef2lion
Cosmic Ray
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QLED and The Frame TVs

QN65QN90AAFXZA QN90A 65inch [edit]

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MsBri1
Neutron Star
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QLED and The Frame TVs

Thank you for the information, regrettably, I am showing the current version available on the website- https://www.samsung.com/us/support/downloads/?model=N0054535&modelCode=QN65QN90AAFXZA as Version 1805.4, we apologize for any confusion. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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cef2lion
Cosmic Ray
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QLED and The Frame TVs
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Solution
SamsungJam
Community Manager
Community Manager
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QLED and The Frame TVs

The 1808 version is the UK version of the update.  We advise against attempting to download updates from a different region it could potentially cause the television to malfunction.

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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