Sometimes after streaming (not always) from Amazon Prime, Paramuont+ etc. etc. the colors are smeared, sort of looks like Picaso. After turning it off for 15 minutes or so it shows a normal picture. I checked for updates but it said it is up to date. I am not running a home theater system or sound bar just the tv.
Hello! Thank you for reaching out! If the suggestions from @JBTechfanatic did not help I would recommend also seeing if this is occurring on any other devices in your home. Also, would recommend doing a speed test of some sort to make sure you are getting your ISP speeds that you purchased.
After that then this will require service,
you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hi Steve! Hmm... That's interesting! I've personally noticed when I either go to connect to my television with Samsung DEX or Samsung Smartview. I too see that my screen seems to have a scrambled partially cached screen from my last session in either Samsung DEX or my Samsung Smartview session. It does appear to resolve itself on it's own.
Have you too noticed this as well. I'd be interested to hear if this is happening to you too! It is interesting that it happens to me on my television as well. Although my television is a different model and firmware than yours is likely.
I'm going to see if there is a Firmware update for my TV. I'll reply again with my findings.
What I think is the problem is your internet connection. What happens is the bandwidth drops even slightly and the picture looks awful. When you go from one app to another the tv is still hanging on to the bandwidth in the other app. You can go to a input method then click settings then support the run device care. As far as you connection goes. Hardwire using eternet when possible. Go to your modem and router first unplug your modem for a full 60 seconds plug it back in let it boot up once fully booted up do the same thing to your router. If you have a home where you are streaming multiple devices make sure you have a high quality router with an internet speed if possible of 100 or better. Logging into your router doing a channel analyzer to make sure you are on the best Channel with the least interference is a great idea to help your experience. Whenever possible I recommend having gig or better internet service from your provider. With a router that has minimum of two bands. Whenever possible be connected to your 5 GHz Network this is more robust and will provide better speeds. Hope this information helps.
Hello! Thank you for reaching out! If the suggestions from @JBTechfanatic did not help I would recommend also seeing if this is occurring on any other devices in your home. Also, would recommend doing a speed test of some sort to make sure you are getting your ISP speeds that you purchased.
After that then this will require service,
you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
