QLED and The Frame TVs

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Art mode won’t work via SmartThings app

Posted by 12-05-2023 07:55 PM in QLED and The Frame TVs

Tried to upload some personal art to my 2022 frame tv last night and the smart things app wouldn’t recognize my tv. So I downloaded a new version... View Post

12-07-2023 02:18 PM

Hello! Thank you for reaching out! With this particular issue, I would recommend reaching out to our... View Post

Payment method

Posted by 10-21-2023 04:47 PM in QLED and The Frame TVs

Can’t seem to add a payment method to my account View Post

12-06-2023 11:18 PM

If you're still having trouble adding a payment method to your Samsung account, please contact the S... View Post

TV automatically turns on while in Art mode

Posted by 12-03-2023 08:40 AM in QLED and The Frame TVs

My Frame Tv will automatically turn itself on to Samsung TV mode after sitting in Art mode (without any room activity e.g. away from home or in... View Post

12-06-2023 07:04 PM

Started happening to mine yesterday 12/5/2023 was working fine for a few years before that. I reset ... View Post

QN85C 75" Mounting hole pattern

Posted by 12-06-2023 03:56 PM in QLED and The Frame TVs

I want to install my wall mount in preparation for my delivery. I am looking for the mounting hole pattern on the back of the 75" QN85C [model:... View Post

12-06-2023 05:24 PM

@LongHiker - Next time I'll be posting here before reaching out to Samsung... Now I'll be able to ge... View Post

55q70 from 2019-2020 picture distortion

Posted by 11-11-2023 10:44 AM in QLED and The Frame TVs

Hello, sometimes my picture will start displaying distorted, looks almost like gasoline mixed with water. This is happening while watching... View Post

11-14-2023 02:49 PM

Hello! Thank you for reaching out! If this is occurring on all sources and still occurs even after a... View Post

Samsung QLED has no volume but shows devices connected

Posted by 11-29-2023 09:18 PM in QLED and The Frame TVs

Hello, we started having a random issue with our Samsung QLED Q8FN. At first, my sound bar connected with D-link wasn’t producing any volume, but... View Post

11-30-2023 02:10 AM

@UserGuy1995 Welcome to the Samsung Member's Community! Thank you for your question regarding your S... View Post

QLED TV Overheating

Posted by 10-10-2023 04:28 PM in QLED and The Frame TVs

I have a 2yr old QN55Q90TA FXZA, after a few hours it becomes extremely hot. The tv is on a stand 12in. from wall. There are times when I lose... View Post

12-04-2023 01:53 PM

@Samsung_Moderator I've attached a screenshot of the message I sent to you about these two cases. Th... View Post

Tv auto start up

Posted by 11-29-2023 04:24 AM in QLED and The Frame TVs

My 43 inch 2022 frame tv automatically starts on Samsung tv channel even though I have autorun last app turned on and smart hub turned off. You... View Post

12-04-2023 09:18 AM

Hi there, Thanks so much for posting about this. I can certainly understand the frustration with suc... View Post

Samsung Frame Frozen After Factory Reset

Posted by 11-29-2023 06:24 PM in QLED and The Frame TVs

My 55” Samsung Frame TV has been acting up for a while. I decided that doing a factory reset couldn’t make things worse but I was wrong. Since I... View Post

12-01-2023 03:15 PM

Products these days have 50/50 reliability. I have yet to have a large screen that lasted more than ... View Post

Does Xbox Game Pass Core work with Samsung Gaming Hub??

Posted by 11-26-2023 03:45 PM in QLED and The Frame TVs

I have been paying for Xbox Game Pass Ultimate since 2022 to play Flight Simulator 2000 on my 4K QLED TV to maintain pilot skills. Does the less... View Post

12-01-2023 02:01 AM

Thanks. Found that in the Xbox FAQs as well -https://www.reddit.com/r/samsung/s/1Jj9g3ZO9I • View Post

Q70 2023 Buffering Issues

Posted by 11-27-2023 07:41 AM in QLED and The Frame TVs

We just bought a Q70 television Saturday. Our streaming from Prime, HULU and Netflix are having buffering issues. The most troublesome one is... View Post

11-29-2023 03:06 PM

I couldn’t live without my streaming services. Let’s get this situated for you as soon as we can. Sa... View Post

Solar remote microphone not working

Posted by 11-24-2023 09:58 AM in QLED and The Frame TVs

TV/remote are only a few months old. The microphone has stopped working. Any suggestions? View Post

11-28-2023 11:07 AM

Hello! Thank you for reaching out! I see how this can be frustrating with your remote doesn't work p... View Post

TV went black then started a smoking.

Posted by 11-24-2023 09:04 PM in QLED and The Frame TVs

Has anyone heard of any recalls concerning 65” Samsung TVs? Tonight I turned on my Samsung sitting in my Mancave talking to a friend online when my... View Post

11-25-2023 11:01 AM

Hello, there! We're so sorry to hear about this situation with your television, and definitely under... View Post

Cannot find source for outside antenna

Posted by 08-27-2023 02:56 PM in QLED and The Frame TVs

I have a picture frame TV with a One connect Box. I have my outside antenna connected to the antenna port on the back of the one connect box. When... View Post

11-23-2023 05:04 PM

This is a lifesaving solution and is the exact solution that worked for me. Great job and thank you!... View Post

85" Neo QLED 4K QN90C picture setting questions

Posted by 11-22-2023 09:27 AM in QLED and The Frame TVs

Hello, we just purchased this TV directly from Samsung. We were using a Samsung 65" Curve since 2016. We cannot seem to get a... View Post

11-22-2023 01:19 PM

@indstate3333 Welcome to the Samsung Member's Community! Thank you for your question regarding your ... View Post

Q70c has not samsung tv plus app.

Posted by 11-17-2023 09:07 AM in QLED and The Frame TVs

My samsung q70c not showing tv plus app….i tried to search all..but couldn't find…how the i get this app in tv. View Post

11-21-2023 02:03 PM

Hello! Thank you for reaching out! I would recommend trying the information in the following link: h... View Post

Remove the Pop up “volume/channel/source” menu Frame 85

Posted by 11-17-2023 05:34 AM in QLED and The Frame TVs

2023 Samsung The Frame - Out of nowhere we’ve started getting the a pop up volume screen on our Frame TV. (Picture attached) The only way to get... View Post

11-19-2023 07:05 PM

Problem Solved! The control button on the bottom right of the screen is loose, causing the frame to ... View Post

Simultaneous Optical output Disabled when using eARC

Posted by 11-13-2023 01:53 PM in QLED and The Frame TVs

Hi all, I'm trying to hook a set of headphones up to my S95K (using an optical to RCA converter) and have them work at the same time as... View Post

11-18-2023 06:07 PM

As I explained. When using the "Digital Optical Output" on the Television. The TV Speakers won't wor... View Post

QN90B Netflix/AppleTV Atmos Failure

Posted by 11-03-2023 10:50 AM in QLED and The Frame TVs

This Samsung product replaced a Sony TV for which Netflx/AppleTV Atmos worked perfectly. Thus, the problem is unrelated to my Onkyo AV receiver. ... View Post

11-03-2023 02:59 PM

On the tv make sure your are use the hdmi earc port with a hdmi 2.1 cable. You must turn on hdmi inp... View Post

No Longer Seamlessly Displaying Art Mode with Apple TV 4K

Posted by 07-14-2023 06:28 AM in QLED and The Frame TVs

In the last few weeks, Samsung updated the OS to the Frame TV and a function that I regularly used is no longer available. I'm writing in hope... View Post

11-15-2023 12:05 PM

Maybe im stupid! But how do i turn my frame completely off? I’ve finally downloaded the lastest vers... View Post

solar remote BN59-01385A issues won't pair

Posted by 10-23-2023 08:20 PM in QLED and The Frame TVs

Like other posts I'm seeing, I'm having issues with the solar remote for my Samsung QLED 60B TV which is not even 2 years old. Model code... View Post

11-15-2023 11:59 AM

Hello! Thank you for reaching out! I see how this can be frustrating with your remote not working as... View Post

How to Search art

Posted by 11-09-2023 09:10 PM in QLED and The Frame TVs

Hello, there is no search feature on my art Home Screen. I can access my paid membership and it shows lots of art work but I can’t search. Is that... View Post

11-14-2023 11:07 AM

Hello! Thank you for reaching out! This feature would be useful, but unfortunately as of right now, ... View Post

2018 - QLED QN65Q9FNAFXZA - HDMI No Signal Issues

Posted by 11-10-2023 12:41 PM in QLED and The Frame TVs

I have a 2018 - QLED QN65Q9FNAFXZA, I have an issue where any “Newer” device I connect to this TV via HDMI... View Post

Anonymous 11-11-2023 02:34 PM

Thanks Ronnie, I'd be happy to assist you with that! Here is the information I found that will assis... View Post

Frame tv 43 brightness changes intermittently in art mode

Posted by 11-05-2023 06:19 AM in QLED and The Frame TVs

Tv is 1 day old and up to date software. I set the brightness level in art mode that I want and the tv changes it brighter then few minutes later... View Post

Anonymous 11-10-2023 10:23 PM

@BobbyOboat Did my solution work for you? Please use "Accepted Solution" if it worked for you. Thank... View Post

50" QN90C picture clarity settings bug

Posted by 10-20-2023 11:49 AM in QLED and The Frame TVs

On my 50" QN90C, judder is present unless you turn on/off picture clarity settings. This issue comes back after the TV is turned off. Thus you... View Post

10-24-2023 04:37 PM

I appreciate you sharing this concern with us. Thank you for letting us know you have already checke... View Post

Samsung Model QN85Q70RAFXZA smears colors after streaming?

Posted by 11-07-2023 08:41 AM in QLED and The Frame TVs

Sometimes after streaming (not always) from Amazon Prime, Paramuont+ etc. etc. the colors are smeared, sort of looks like Picaso. After... View Post

11-09-2023 10:16 AM

Hello! Thank you for reaching out! If the suggestions from @JBTechfanatic did not help I would recom... View Post

TV's Wi-Fi works in one room not another

Posted by 11-06-2023 11:25 AM in QLED and The Frame TVs

I have a QLED 40 inch in my den. Has worked until today When I start the screen goes to picture mode options, will not go to app selection ... View Post

11-09-2023 09:38 AM

Hey there! Thank you for reaching out! I agree with @Dan2023 in this particular case. If you aren't ... View Post

Can't access APPS on home screen

Posted by 11-02-2023 09:46 AM in QLED and The Frame TVs

For the last twelve hours or so, I have been unable to access the apps on the Samsung home screen on my Q60B QLED. Each time I click on the APPS... View Post

11-09-2023 09:19 AM

Hello there, Members_95MNDLj! Welcome to the community! Because there are so many variables to consi... View Post

Digital image quality recommendations for " 75 The Frame LS03B Art Mode QLED 4K HDR Smart TV (2023)"

Posted by 11-08-2023 03:15 PM in QLED and The Frame TVs

Hello forum, I recently purchased and had "75 The Frame LS03B Art Mode QLED 4K HDR Smart TV (2023)" installed. I obviously would want to... View Post

Anonymous 11-09-2023 02:47 AM

You're welcome? Thank you for using the Samsung Member's App! View Post

QN900C First problem after 1-1/2 weeks of ownership

Posted by 11-06-2023 11:22 PM in QLED and The Frame TVs

Bought directly from Samsung… So I have an open ticket from over the weekend and is in review right now but about 1-1/2 weeks ago the new QN900C... View Post