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Urgent Assistance Needed: Q70D Not Displaying 120Hz as Advertised

(Topic created: 06-24-2024 04:19 AM)
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AshishGupta2
Constellation
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QLED and The Frame TVs

Hi Team,

I am writing to express my dissatisfaction and seek assistance regarding the Q70D TV I recently purchased. Despite being advertised on the Samsung website as capable of running at 120Hz, I am unable to achieve this refresh rate.

I have connected my laptop, which is equipped with an Nvidia RTX 4060 graphics card, to the TV. However, the maximum refresh rate I am getting while gaming is only 60fps. This is extremely disappointing, as I specifically bought this TV to enjoy gaming at 120Hz in 4k resolution.

Could you please provide a solution to this issue as soon as possible? Your prompt assistance would be greatly appreciated.

2 Replies
ChaosSaber
Honored Contributor
Options
QLED and The Frame TVs
Have you tried a different HDMI cable that is rated for 2.1?
Solution
Options
QLED and The Frame TVs
120hz isn't available in 4k on that model. 120 will work on other resolutions.