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Urgent Assistance Needed: Q70D Not Displaying 120Hz as Advertised

(Topic created: 06-24-2024 04:19 AM)
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AshishGupta2
Constellation
Options
QLED and The Frame TVs

Hi Team,

I am writing to express my dissatisfaction and seek assistance regarding the Q70D TV I recently purchased. Despite being advertised on the Samsung website as capable of running at 120Hz, I am unable to achieve this refresh rate.

I have connected my laptop, which is equipped with an Nvidia RTX 4060 graphics card, to the TV. However, the maximum refresh rate I am getting while gaming is only 60fps. This is extremely disappointing, as I specifically bought this TV to enjoy gaming at 120Hz in 4k resolution.

Could you please provide a solution to this issue as soon as possible? Your prompt assistance would be greatly appreciated.

2 Replies
ChaosSaber
Honored Contributor
Options
QLED and The Frame TVs
Have you tried a different HDMI cable that is rated for 2.1?
Solution
RobXbalboa
Red Giant
Options
QLED and The Frame TVs
120hz isn't available in 4k on that model. 120 will work on other resolutions.