Tizen 8 Samsung TV (The Frame 55") is not running the YouTube app. I downloaded the youtube app, but when I click on it I only see the youtube loader followed by a black screen and nothing happens.
Tried already with no success: 1. unplug the tv 2. update tizen 3. reinstall youtube app 4. check network connection 6. check app lock 7. enable auto update 8. use device care
but yet, unfortunately, no success. any idea how to solve this?
Hi there, Thanks so much for posting about this. It sounds like you've already tried most of the troubleshooting steps we would recommend for this. However, I'm providing a link to our guide on app issues as there may be some additional steps you can try.
Hold down the power button on your remote for 15-20 seconds. After that, turn on your monitor and click on YouTube. It will ask you to log in. It worked for me.
Hi there, Thanks so much for posting about this. It sounds like you've already tried most of the troubleshooting steps we would recommend for this. However, I'm providing a link to our guide on app issues as there may be some additional steps you can try.
