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YouTube app not working on Samsung Smart TV (Tizen 8)

(Topic created: 10-30-2024 02:55 PM)
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ayaniv
Constellation
Options
QLED and The Frame TVs

Tizen 8 Samsung TV (The Frame 55") is not running the YouTube app.
I downloaded the youtube app, but when I click on it I only see the youtube loader followed by a black screen and nothing happens.  

Tried already with no success:
1. unplug the tv
2. update tizen
3. reinstall youtube app
4. check network connection
6. check app lock
7. enable auto update
8. use device care

but yet, unfortunately, no success. any idea how to solve this?

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, Thanks so much for posting about this. It sounds like you've already tried most of the troubleshooting steps we would recommend for this. However, I'm providing a link to our guide on app issues as there may be some additional steps you can try. 

https://www.samsung.com/us/support/troubleshoot/TSG10000062/

However, if these steps do not resolve the issue, then I recommend contacting YouTube support, as the issue is with the app itself. 

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3 Replies
JollyCello
Halo
Options
QLED and The Frame TVs

@ayaniv Easiest way to fix apps on Tizen, buy a steaming device! Tizen is awful! Apps don't get updated frequently! 

 

Google makes some good ones!

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borakocapinar
Constellation
Options
QLED and The Frame TVs

Hold down the power button on your remote for 15-20 seconds. After that, turn on your monitor and click on YouTube. It will ask you to log in. It worked for me.

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, Thanks so much for posting about this. It sounds like you've already tried most of the troubleshooting steps we would recommend for this. However, I'm providing a link to our guide on app issues as there may be some additional steps you can try. 

https://www.samsung.com/us/support/troubleshoot/TSG10000062/

However, if these steps do not resolve the issue, then I recommend contacting YouTube support, as the issue is with the app itself.