I’m not able to access the pictures on my Frame TV. When I select a picture, it says to get a membership. When I click on membership, it says, “This subscription is still active. (410447).”
I already unplugged the TV, and reset the network, and nothing is working to resolve the issue.
That's odd. There may be some connection issue with the servers causing that to happen. I suggest reaching out to our Media Solutions team at 1-866-647-9190. They will be able to provide further assistance.
In the event that you are unable to get through with that number, please call 1-800-SAMSUNG (1-800-726-7864) and ask for media solutions.
