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Original topic:

Goes into art mode at random

(Topic created: 10-10-2022 07:49 AM)
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gpt_nwa
Constellation
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QLED and The Frame

I have the 75" Frame QLED since August. For the most part it's been fine.

Recently it's started going into art mode while I'm watching a show. I am not touching the remote either.

I have turned off all the 'intelligent' features. It's hard-wired into the router so I'm not using wifi.

I've looked through all the settings to see what I can turn on or off. Not finding anything I can change that would help.

Has anyone else run into this?

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Solution
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hello there, I am so sorry to hear about the recent concerns regarding art mode and have located some information that can be very resourceful with this matter. 

 

We recommend manually installing the S/W version  1403.6 released on Samsung.com, and you can use this link to proceed with that aspect- https://www.samsung.com/us/support/downloads/

 

I have additional troubleshooting steps here for assistance ensuring the update is successful to resolve this matter:

Step 1. Cold boot the TV by unplugging and plugging back in the power cable.
Step 2. Turn the TV on and verify the TV is still in/ going into Art Mode. Wait for about 5 to 10 minutes for the new version of the Art app to be downloaded in the background.
     *The download status is not visible – it will happen in the background. The app update would also depend on your download network speed – usually 5-10 min are enough. If the network is unstable, you can wait a bit longer (up to 1 hour).
Step 3. After 10 minutes, cold boot the TV again by disconnecting and connecting the power cable. This will allow the new Art app version to be installed.
Step 4. Verify if the issue has been resolved, and you are able to exit Art mode.
 
We encourage you to contact us directly using any contact method listed below if any further assistance is needed:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option.

 

 

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7 Replies
userYJ05oPmJ1b
Constellation
Options
QLED and The Frame
  • I've started having this issue as well. Not sure what's causing it.

 

 
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PV79
Constellation
Options
QLED and The Frame

I have this issue too on the 65”. 
please fox Samsung as it’s driving us crazy!

 

 
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Members_p1nJ8z9
Astronaut
Options
QLED and The Frame

same - any resolution?

 

 

 
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PV79
Constellation
Options
QLED and The Frame

Happened twice yesterday….ensured the control is fully charged too. 
help Samsung!!!!

 

 
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello there, I am so sorry to hear about the recent concerns regarding art mode and have located some information that can be very resourceful with this matter. 

 

We recommend manually installing the S/W version  1403.6 released on Samsung.com, and you can use this link to proceed with that aspect- https://www.samsung.com/us/support/downloads/

 

I have additional troubleshooting steps here for assistance ensuring the update is successful to resolve this matter:

Step 1. Cold boot the TV by unplugging and plugging back in the power cable.
Step 2. Turn the TV on and verify the TV is still in/ going into Art Mode. Wait for about 5 to 10 minutes for the new version of the Art app to be downloaded in the background.
     *The download status is not visible – it will happen in the background. The app update would also depend on your download network speed – usually 5-10 min are enough. If the network is unstable, you can wait a bit longer (up to 1 hour).
Step 3. After 10 minutes, cold boot the TV again by disconnecting and connecting the power cable. This will allow the new Art app version to be installed.
Step 4. Verify if the issue has been resolved, and you are able to exit Art mode.
 
We encourage you to contact us directly using any contact method listed below if any further assistance is needed:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option.

 

 
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PV79
Constellation
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QLED and The Frame

Please confirm what firmware fixes this issue on Australian models - 2021 65” The Frame

Thanks

 

 
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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello, There, @PV79. We unfortunately are not able to assist with Australian models, as we are a US forum. I recommend reaching out to the community in your region: https://r1.community.samsung.com/t5/australia/ct-p/au 

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