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08-01-2020 10:08 AM in
QLED and The FrameEntered all of my payment information for art store on the Frame and now it is asking me to enter (and re-enter) a 4 digit PIN. Problem is when I press any button on the remote, no drop down keyboard appears. Therefore, I can not purchase a subscription to the art store. Only option is at the bottom which is to cancel. Tried all day, no success.
Solved! Go to Solution.
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08-29-2020 12:41 PM in
QLED and The FrameSame issue, anyone getting a resolution to this?
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08-29-2020 05:58 PM in
QLED and The FrameSame issue on 32".. super frustrating- I bought this thing for the artwork feature, but u idio*s made it impossible to subscribe to that bc there's no way to input a PIN!!
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08-30-2020 06:55 AM in
QLED and The FrameI'm also having this problem with a brand new TV. Making it impossible for people to pay is a rather serious glitch and does not inspire confidence.
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09-01-2020 05:49 AM in
QLED and The FrameSame here, no software upgrade required and I can't enter pin - imagine the lost revenue guys
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09-01-2020 05:52 AM in
QLED and The FrameThis is so frustrating I'm going to cancel my subscription
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09-10-2020 04:52 AM in
QLED and The FrameI am having to same problem! We just hung our Frame last week and were so excited to use the art feature. Now we are so frustrated!! Has anyone resolved this issue?
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09-12-2020 12:17 AM in
QLED and The FrameI'm having the same exact problem. Samsung, please stop hiding. This is one of the worst experiences I've ever had. Can you at least respond to this thread with a "we are going to fix this by x date?"
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09-17-2020 11:52 PM in
QLED and The FrameI have the same problem on my 55" bought it for the Art and can't access it!!!!!!!!
help!!!
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09-17-2020 11:55 PM in
QLED and The FramePlugged in an external keyboard as suggested earlier in thread! Will I have to do this every time though????
needs fixing Samsung
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09-18-2020 05:30 PM in
QLED and The FrameSame problem. Just purchased 2 frame TVs. Can not enter PIN.