Original topic:

The Frame 55 Turns Off and On Continuously

(Topic created: 07-25-2022 08:56 AM)
Berlipjx5
Constellation
Options
QLED and The Frame

My Frame 55 continues to shut itself on and off continuously.  I've done soft restarts, I've che ked wifi and the connection is strong. When I am able to connect I've checked settings and everything that could trigger this on and off situation has been switched off. Samsung support has been horrible. I can't even email, I get an email bounce back error message. Has anyone had this problem with there Frame TV? 

 

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01108742/

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location