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Apps downloaded that I did not download

(Topic created: 01-11-2024 07:35 PM)
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Brokenme13
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Samsung Apps and Services

I keep getting apps on my phone that I have not downloaded. Could my husband have cloned my phone data? 

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Brokenme13
Astronaut
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Samsung Apps and Services
I had to end up doing a factory reset. Safe Mode didn't work so I lost almost 125 GB of files, photos, etc. 😮💨

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello Broken253, We understand the concern with apps being downloaded to your phone. Most likely, there is an app on the phone that is downloading additional apps.

Try putting the phone in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/ If no apps download while in Safe Mode, there is another apps causing the behavior. You will need to identify the app and uninstall or disable it.

LongHiker
Legendary Samsung Care Ambassador
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Samsung Apps and Services

@Brokenme13 Another possibility is your carrier. Some carriers promote apps and push them to their customers. Often they provide an opt out. 

Brokenme13
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Samsung Apps and Services
Thanks guys!
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SerenitySkies
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I did this and have apparently over400 random new system apps...
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Brokenme13
Astronaut
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Samsung Apps and Services
I had to end up doing a factory reset. Safe Mode didn't work so I lost almost 125 GB of files, photos, etc. 😮💨
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