Original topic:

Bixby Vision Not Working

(Topic created: 03-17-2023 08:38 AM)
1199 Views
BerthaX624
Astronaut
Options
Samsung Apps and Services
So about 4 days ago I was using Bixby Vision's Discover feature to look for similar images to what I had. It worked great! I got a lot of results and was perfectly satisfied and had been doing this for a while before.

But last night I tried using Bixby Vision again and it doesn't quite work right. I'll get maybe 5 images returned to me that are similar, sometimes I'm told there is no similar image, and sometimes it searches forever but never actually returns anything.

I thought maybe the image I was using was just a weird one off case so I went to try on a image I used 4 days ago and I was having the same issue and often got nothing returned at all.

Does anyone know why this is happening and how to fix it?

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Thank you for reaching out. I can certainly understand your concern with Bixby vision not populating as many selections and would be happy to look into this further for you. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected, but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Give this link a try for the steps to clear the cache for Bixby Vision: https://www.samsung.com/us/support/troubleshooting/TSG01001306/

 

I would also recommend clearing the cache for your camera app. Go to settings > apps > camera > tap on force stop and then storage and clear the cache.

 

Another step to try would be to reset the camera setting. Go to the camera app > tap on the gear > tap on reset camera settings > then tap on reset.

 

If you have tried all the troubleshooting steps and are still experiencing these symptoms, I would recommend submitting an error report. Give this link a try for steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Thank you for reaching out. I can certainly understand your concern with Bixby vision not populating as many selections and would be happy to look into this further for you. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected, but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Give this link a try for the steps to clear the cache for Bixby Vision: https://www.samsung.com/us/support/troubleshooting/TSG01001306/

 

I would also recommend clearing the cache for your camera app. Go to settings > apps > camera > tap on force stop and then storage and clear the cache.

 

Another step to try would be to reset the camera setting. Go to the camera app > tap on the gear > tap on reset camera settings > then tap on reset.

 

If you have tried all the troubleshooting steps and are still experiencing these symptoms, I would recommend submitting an error report. Give this link a try for steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

0 Likes
Reply