So about 4 days ago I was using Bixby Vision's Discover feature to look for similar images to what I had. It worked great! I got a lot of results and was perfectly satisfied and had been doing this for a while before.
But last night I tried using Bixby Vision again and it doesn't quite work right. I'll get maybe 5 images returned to me that are similar, sometimes I'm told there is no similar image, and sometimes it searches forever but never actually returns anything.
I thought maybe the image I was using was just a weird one off case so I went to try on a image I used 4 days ago and I was having the same issue and often got nothing returned at all.
Does anyone know why this is happening and how to fix it?
Thank you for reaching out. I can certainly understand your concern with Bixby vision not populating as many selections and would be happy to look into this further for you. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected, but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Give this link a try for the steps to clear the cache for Bixby Vision: https://www.samsung.com/us/support/troubleshooting/TSG01001306/
I would also recommend clearing the cache for your camera app. Go to settings > apps > camera > tap on force stop and then storage and clear the cache.
Another step to try would be to reset the camera setting. Go to the camera app > tap on the gear > tap on reset camera settings > then tap on reset.
Thank you for reaching out. I can certainly understand your concern with Bixby vision not populating as many selections and would be happy to look into this further for you. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected, but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Give this link a try for the steps to clear the cache for Bixby Vision: https://www.samsung.com/us/support/troubleshooting/TSG01001306/
I would also recommend clearing the cache for your camera app. Go to settings > apps > camera > tap on force stop and then storage and clear the cache.
Another step to try would be to reset the camera setting. Go to the camera app > tap on the gear > tap on reset camera settings > then tap on reset.
