JUMP TO SOLUTION Solved

Original topic:

Can't make or receive calls

(Topic created: 02-13-2022 07:33 AM)
4999 Views
Zbow96
Asteroid
Options
Samsung Apps and Services
After the software update I can't make or receive calls. And messages always says blocked. Please help!

1 Solution


Accepted Solutions
Solution
SamsungRei
Community Manager
Community Manager
Options
Samsung Apps and Services

I understand how frustrating this is.  Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/ 

You can also try checking  your APN settings , reset those to default ** make sure you highlight the apn button on the left after resetting**

Settings-Connections- mobile network -APN - reset to default

If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps. 

In the event the carrier is unable to assist, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
7 Replies
ArtDesk
Supernova
Options
Samsung Apps and Services
Did you try a restart?
0 Likes
Reply
Zbow96
Asteroid
Options
Samsung Apps and Services
yup
0 Likes
Reply
ArtDesk
Supernova
Options
Samsung Apps and Services
Remove the sim card, restart. Put it back in, and restart again. See if it is registered on the network. You should hear an audible.
0 Likes
Reply
Anonymous
Not applicable
Options
Samsung Apps and Services
Wipe cache partition
0 Likes
Reply
CoyoteNV
Constellation
Options
Samsung Apps and Services
Same here,
0 Likes
Reply
Patriot1776USA
Black Hole
Options
Samsung Apps and Services
Try a Network reset
From Setting> General Management > Reset> Reset network settings
FYI: This will uninstall your Bluetooth devices and you will need to re-install them
Solution
SamsungRei
Community Manager
Community Manager
Options
Samsung Apps and Services

I understand how frustrating this is.  Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/ 

You can also try checking  your APN settings , reset those to default ** make sure you highlight the apn button on the left after resetting**

Settings-Connections- mobile network -APN - reset to default

If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps. 

In the event the carrier is unable to assist, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply