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Original topic:

Downladed Cloud data on PC and I can't view anything! HELP appreciated

(Topic created: 07-30-2021 12:01 PM)
Abe3
Constellation
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Samsung Apps and Services

Hi :
I have been a little frustrated with Samsung at the moment. I got notified that all the Cloud data will be *gone* soon ( Like most of you would have )

I logged in to privacy.samsung.com > Request Download

I received all the downloads as split zip files ( .z01,z02..) about 15GB of data. Also received my "Password"

I am on a windows 7 PC, and somehow none of the data is "viewable" or accessible since I cannot extract these files! 

I read on another post where it said put them in a single folder - use WinRAR to extract - But that does not work either. And nowhere in the process it asks me for a password that I got either ? 

Can someone help me on how to access these photos on my PC ? 

NOTE : I cannot download any of it on my phone. So it has to be on a PC ! 

I talked to support a few times and they have been useless.

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1 Solution


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Solution
Je655
Sun
Options
Samsung Apps and Services
Use 7 zip to access the files.
https://www.7-zip.org/

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3 Replies
Solution
Je655
Sun
Options
Samsung Apps and Services
Use 7 zip to access the files.
https://www.7-zip.org/

View solution in context

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Abe3
Constellation
Options
Samsung Apps and Services

Thank you Je655, The exact thing I needed. It worked flawlessly now.

I am able to access and view the files.

Je655
Sun
Options
Samsung Apps and Services
I'm glad to hear it worked and your able to view your files now.
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