- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-25-2024 12:46 PM in
Samsung Apps and ServicesWhen accessing my account on the Samsung website so I can check on registration of previous and new appliances, it bombs.
I sign in using my credentials and click on the My Page & Products button. This takes me to a new screen that times out and gives me the following notice:
Thank you for your patience."
Solved! Go to Solution.
1 Solution
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
‎06-26-2024 12:03 PM in
Samsung Apps and ServicesThanks for the additional information. It sounds like the products were somehow registered to the Samsung Canada website. You will need to contact the Samsung Accounts team to have them assist in deregistering the products from Canada and moving them to the U.S. registration system. The Samsung Accounts team can be reached by calling 1-855-795-0509.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-25-2024 01:02 PM in
Samsung Apps and ServicesHow are you going about accessing the site? Are you doing through mobile or desktop?
Have you tried different browser or clearing your cache and cookies?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-25-2024 01:43 PM in
Samsung Apps and ServicesTrying to access using laptop and Firefox. Also tried Bing - same result.
Just finished clearing cache, no change.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-25-2024 02:04 PM in
Samsung Apps and ServicesJust tried going to www.samsung.com/ca
Everything is there and opens just fine. Able to log in, go directly to My Page and view everything I've purchased in the last 15 years.
Problem is, I'm not in Canada, I'm in the US - ?
How did my data get pushed to the Canadian website?
How do I fix that?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
‎06-25-2024 02:18 PM in
Samsung Apps and ServicesYeah, you should be going to samsung.com/us not ca. Sometimes if you visit a link from an international Samsung site it'll set it so when you go to samsung.com it'll go back to that region.
try clicking this link: HTTP://www.samsung.com/us
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-25-2024 05:18 PM in
Samsung Apps and ServicesTried the link, checked my account, all is OK, listed as USA country of origin. Still no access to My Page & Products.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-25-2024 08:41 PM in
Samsung Apps and Services- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-25-2024 02:26 PM in
Samsung Apps and Services- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-25-2024 05:15 PM in
Samsung Apps and ServicesLogged in on the CA site, clicked on profile, USA was already selected...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-25-2024 05:20 PM (Last edited ‎06-25-2024 05:22 PM ) in
Samsung Apps and Services