Hello, I've been trying to contact Samsung in regards to not being able to connect to the Galaxy Store or Theme store. I have tried using every method from clearing out cache, restarting, re-download...you name it. I have internet connection and wifi but I still keep receiving error messages for connection issues. I go onto both apps daily and for the past 2 days, I have not. Some of the error messages I am receiving are:
"Something went wrong connecting to Galaxy Store" UHE: 202e8713e001
OR
"Connect to a network to browse Galaxy Themes" 110 Unknown Host/77221/C100003
I'm hoping I can speak with someone in regards to this situation and try to possibly fix this without having to do a factory reset.
This is the issue. I use the same custom DNS and can confirm the Galaxy store works when I bypass DNS with a VPN. Fix it Samsung. I couldn't even log into this mobile site w/o VPN just to reply to this comment.
I haven't tested this with a VPN since I don't use one but I have a feeling that those may be affected as well. These settings can be set either on your device or on your router. I only know for a fact that the DNS was my issue. I set it up through my router and also tested it by setting up the DNS through my phone and in both cases it caused the Galaxy Store App to stop connecting.
