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Original topic:

Google apps not working

(Topic created: 01-09-2022 06:40 AM)
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userXVvyny533k
Asteroid
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Samsung Apps and Services
Gmail, drive, and play somehow got signed out of. When i enter my gmail address and hit next to enter password, the next prompt does nothing wont bring me to enter password 
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user365170tdJ15
Honored Contributor
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Samsung Apps and Services
Maybe do a device reboot (?)
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userXVvyny533k
Asteroid
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Samsung Apps and Services
Tried 3x, tech support had no answers for me either. Wondering if i should do a total reset and start from scratch
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Solution
user365170tdJ15
Honored Contributor
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Samsung Apps and Services
... you don't necessarily have to do a Factory Reset and start from scratch.

Install SmartSwitch on a desktop or laptop, start it ...

Connect your phone to that computer with cable ....

Use SmartSwitch to do a back up of the phone ... Disconnect

Do the Factory Reset on phone

Use SmartSwitch to restore from backup
userXVvyny533k
Asteroid
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Samsung Apps and Services
Did reset, all working now, thanks