Google apps not working

[userXVvyny533k]

Gmail, drive, and play somehow got signed out of. When i enter my gmail address and hit next to enter password, the next prompt does nothing wont bring me to enter password 

[user365170tdJ15]

Maybe do a device reboot (?)

[userXVvyny533k]

Tried 3x, tech support had no answers for me either. Wondering if i should do a total reset and start from scratch

[user365170tdJ15 · Accepted solution]

... you don't necessarily have to do a Factory Reset and start from scratch.

Install SmartSwitch on a desktop or laptop, start it ...

Connect your phone to that computer with cable ....

Use SmartSwitch to do a back up of the phone ... Disconnect

Do the Factory Reset on phone

Use SmartSwitch to restore from backup

[userXVvyny533k]

Did reset, all working now, thanks