Has anybody had any issues using the Samsung VIP Advantage program?

[Robin621k]

I am debating purchasing Samsung VIP Advantage, I was wondering if anyone has purchased it and used it with any difficulties with any of products that you have used it with.

[LongHiker · Accepted solution]

@Robin621k To find more information on the program, visit https://www.samsung.com/us/rewards/vip-advantage/ 

[Robin621k]

I was just trying to gain an insight into individuals who have utilized it for claims on products, and if any challenges have been encountered.
I have thoroughly examined every description of the program.

Thank you for the link.

The fact that they still offer it with every purchase you attempt to purchase is a disappointment for the uninformed customer who adds it to their cart when making their purchase, only to discover that it does not cover the product they have just purchased. As you have experienced yourself when you purchased your Fold 6 as I recall.

[LongHiker]

@Robin621k It is Samsung Care+, so applying it is no different than if you bought Samsung Care+ separately. 

I didn't buy it in the same order as devices. I would hazard a guess that if you do purchase VIP and devices in the same order, those devices would be covered. 

[Robin621k]

Sorry, I got you confused with another Care Ambassador, who did it with a purchase, only to realize it didn't cover the device they purchased.

[LongHiker]

@Robin621k I think that you are referring to me but I did not buy it in the same order as a device. I purchased the VIP a few days before purchasing a device. I though that it would be in affect in time when I bought a device but it wasn't. 

I think buying the VIP and device together would work just fine. If it didn't, it wouldn't make sense for Samsung to offer it in that manner. 

[Robin621k]

Can't get a clear answer to that question

[LongHiker]

No harm no foul. If you made that order and the VIP didn't cover those devices, simply get a refund for the VIP during the money back period.

[bchildress]

I did that and now my account won't let me purchase advantage on a subsequent order even though I got refund and my original order shows advantage is canceled. It tells me that advantage cancelation is still in process, try again in 2 hours, which is same message I've received for weeks.

[LongHiker]

@bchildress I refunded with no issues. Have you contacted VIP support directly at 844-618-4847?