So I keep getting emails in regards to changes made to the samsung financing site. At first it was about a new site they were moving too. Next was about the site being down for a couple days. Then it was about needing to reset my password. Unfortunately, I am still unable to log into the site. Is anyone else having issues with this?
So recently Samsung turned over the financing to TD bank. I got an email saying I could reset my password using my current username. Well that didnt work so I have been trying to call for 3 weeks now. I have stood on hold for over 2 hours at a time with no one ever answering the call.
This is totally unacceptable and I plan to close my account as soon as I can contact someone. I find it hard to believe that a corporation the size of Samsung cant find a way to serve their customers. Till then I still need to get into my account to cancel it.
HOW CAN I REACH SOMEONE AT IN FINANCING TO HELP ME RESET THE PASSWORD OR USERNAME ON MY SAMSUNG FINANCING ACCOUT????
I wish I knew the answer. Logging in to their old system was so much simpler. Now, every time I put in my account name to get a password reset, it just says “Sorry, please check your input and try again.” I can’t even pay my bill.
I am in the same boat. They locked me out of my account. Today I got an email saying it was unlocked. I tried to reset the password and it still says I am locked out. On hold with them as we speak. Doubt anyone will pick up
There was a post on here that was wrongfully marked as solved with no actual resolution. I am going to post my response, then post the original post. Hopefully someone can help us this time.
My reply: "Ugh. I've been trying to pay my bill for a while now, but can't log in. I even tried "registering" but it tells me to input my card number or user name. I don't have a card....I have a phone....and none of my log in information works. I'm just waiting to get **bleep** over and get a bill sent to collections. I just wanted to pay my phone off."
Original post: "So I keep getting emails in regards to changes made to the samsung financing site. At first it was about a new site they were moving too. Next was about the site being down for a couple days. Then it was about needing to reset my password. Unfortunately, I am still unable to log into the site. Is anyone else having issues with this?"
