Original topic:

Messages app crashing

(Topic created: 05-28-2024 04:46 PM)
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Papyrus16
Pilot
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Samsung Apps and Services

My Samsung Messages app keeps closing. I've restarted my phone multiple times. I've gone to Settings > App Settings > Messages > Storage and hit Clear cache and Clear data. When I do this, the space used for cache and data go down to 0, but then immediately go back up to the original storage amounts when I reopen Messages.

I found a previous conversation about Messages crashing in Dec 2023 and tried following the instructions but when I held down the power button and volume up with the phone turned off, the phone restarted as normal, even though I held them down until after the Samsung logo disappeared.

If I can't fix it, can I install a different app for

My Google storage is 94% full. Could that be connected?

2,577 Replies
mGONZO2u
Cosmic Ray
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Samsung Apps and Services
I would never get caught using a Google "massage"?

Google Message for the rest of us.
Maxine0106
Asteroid
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Samsung Apps and Services

I AM HAVING THE SAME PROBLEM. WHAT CAN WE DO? I HAVE TRIED EVERYTHING BUT I NEED PHONE FOR WORK MESSAGES.  ANY SUGGESTIONS

 

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Samsung Apps and Services
What has worked for me, is you need to do a new conversation, then add your contact. It will allow you to text and read messages. You have to do this everytime you want to send a message. In a group message, you need to do the same thing but of course adding the contacts you want the messages sent to. 🙄
Maxine0106
Asteroid
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Samsung Apps and Services
Thank you, that's what I figured out. It's annoying. Hopefully, they will fix it soon. Appreciate you sharing.
DoloRN
Constellation
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Samsung Apps and Services
Ok. I thought I did something to my phone
userGxEdHBoFw2
Constellation
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Samsung Apps and Services
Yes me today stop working and close two many times I try to fix everything but still the same👁👌🏻👌🏻
userGxEdHBoFw2
Constellation
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Samsung Apps and Services
Why close too many times when I using the app👁👌🏻👌🏻
Tdinh27
Cosmic Ray
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Samsung Apps and Services
Please consider powering off your device and entering safe mode. Subsequently, clear the cache and observe the outcome. Given the recent updates, I find this course of action to be beneficial.
Maxine0106
Asteroid
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Samsung Apps and Services
Does not work. Tried a thousand times
PrincessEgypt
Asteroid
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Samsung Apps and Services
Doesn't work for me and I deleted texts I really needed since my phone is with me more than paper and pen