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Messages app crashing

(Topic created: 05-29-2024 06:57 PM)
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Papyrus16
Pilot
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Samsung Apps and Services

My Samsung Messages app keeps closing. I've restarted my phone multiple times. I've gone to Settings > App Settings > Messages > Storage and hit Clear cache and Clear data. When I do this, the space used for cache and data go down to 0, but then immediately go back up to the original storage amounts when I reopen Messages.

I found a previous conversation about Messages crashing in Dec 2023 and tried following the instructions but when I held down the power button and volume up with the phone turned off, the phone restarted as normal, even though I held them down until after the Samsung logo disappeared.

If I can't fix it, can I install a different app for

My Google storage is 94% full. Could that be connected?

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GaryB82
Galactic Samsung Care Ambassador
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Happy to help and Thanks for being a Loyal Samsung Member 



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MissLibby
Constellation
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Samsung Apps and Services
How long is it going to take to fix the message problem? Am I getting a discount on my phone bill? Probably not, but yet I can't use all the things I pay for.
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GaryB82
Galactic Samsung Care Ambassador
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Samsung Apps and Services

They are working on the issue and in the meantime you can disable Google Meet and use Samsung Messages or switch to Google messages until they get it resolved 



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userr2ZE1Cdbfa
Constellation
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Samsung Apps and Services
Mine is crashing in the same way with no fix that works!
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GaryB82
Galactic Samsung Care Ambassador
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The fix is to disable Google Meet and Samsung Messages will start working again 



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rmatt6
Constellation
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Samsung Apps and Services
I went to settings, apps, and disabled the meet app. That worked. I didn't have Google meet.
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userlwxjEP42hI
Constellation
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Samsung Apps and Services
Thank you
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Ultraaa
Constellation
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Samsung Apps and Services
I dont like google because they capture store and AI read all our text. Very intrusive.
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userdywoBCoAhe
Constellation
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Samsung Apps and Services
My message is crashing as well since new software update. It is literally useless at this point. Need it working to conduct my job.
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shirleynose60
Constellation
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Samsung Apps and Services
yes for my job
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