I have always downloaded music from Amazon and the songs are then playablenon Samsung Music. I just downloaded the 9 track new Korn album and it's not showing up anywhere EXCEPT in the Amazon Music app. I don't want to play music through their app, I want to use the Samsung Music app. I just recently downloaded 2 albums from Amazon and they show up in Samsung Music, I don't understand why this album can not be found on my SD card and won't play on Samsung Music app. Any ideas?
I am looking for the same answers. Unfortunately, i dont have the option to save to a sd card anymore and i do not want to play my music on the Amazon app also. I also prefer to use the Samsung music app but the albums are not showing up. This is on my phone and tablet as well
Idk if it's a problem with Samsung or Amazon Music but it's pissing me off to no end. I bought this music from Amazon and I should be able to store it and listen to it anywhere I want to.
Same here. Bought something on Amazon yesterday, and it didn't automatically download to my Samsung music app on my phone per usual. I've been looking for answers everywhere. Glad to see I'm not alone. Bookmarking hoping for some answer. Help!
Only luck I've had is to download Amazon music app to my laptop. Download the music from the app to the laptop. Plug my phone into the laptop and after MANY attempts of trial and error find the folder where the Amazon Music is stored and try to get it to copy over to my SD card. This is a MAJOR pain in the . I have been working on this since I made this post. I ordered The Essential Judas Priest album and it did not download from Amazon right to my SD card like the settings says it does. I can NOT find the downloaded music ANYWHERE on my phone. They only way I found was to do it with the instructions above. Good luck, it's very frustrating. And Amazon is going to lose a lot of money because I'm not going to order single songs or albums from them if I have to go through ALL this work to get the music on to my phone.
Agree, I'm done purchasing music from Amazon unless/until this gets resolved. I too was able to download the music onto my computer -- Microsoft Surface (Groove music app) -- but I have not gone through the steps of moving the file(s) to my phone.
Looks like someone has posted same issue on an Amazon help forum here:
As a workaround I went into my internal storage and in the settings did "show hidden files". Then I located my music in com.amazon.mp3 and copied the files to my internal storage > music folder.
I just tried this, and it didn't work for me. It doesn't appear that my Amazon mp3's are downloading at all into my Samsung Galaxy S10e phone, since I can't find the files anywhere in my phone's internal storage. The files seem to only "download" into the Amazon music app's download directory.
Worth noting that there are multiple threads on this issue on the Amazon help forum. Lots of work around ideas, no fixes. I'm still unclear if this is an Amazon issue or a Samsung issue -- probably both.
