My files app keeps crashing or doesn't open at all? How can I fix?

[Cavonix]

Does anyone know how to fix the my files app because it either crashes or doesn't open at all. Any help would be much appreciated. I have the galaxy s22 ultra. 

[Bigeyefish1979]

Have you tried going to settings- ->Apps --> My Files --> Storage (Clear the cache and data). I would ache sure that appear on topis active, also go to the battery section on the same page and make sure itis marked Unrestricted. Lastly make sure that your permission is set to all files access. Hopefully that may help. And make Sure it is updated fully.

[Who_Dis]

or try cache partition clear from recovery mode.

Reproduce issue then report to Samsung Members app > Get Help > Error Report

What is the device model number and software version (settings > about phone > software information > build number (last 4 digits)) ?

[Cavonix · Accepted solution]

After trying clear data and cache, I ended up having to factory reset the phone. At least the app works now.

[Who_Dis]

sux that you had to reset.. 

if you see any other issue down the road, immediately report to samsung using the route noted above