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Original topic:

OneUI, 5.1 Blocked from accessing certain websites

(Topic created: 08-09-2023 12:40 AM)
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Proud_Cat_Mom
Astronaut
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Samsung Apps and Services

I just updated my A8 tablet with Android 13, One UI 5.1. Now I can't access Kroger.com, QVC.com, or HSN.com. The the following error message appears:

Access Denied

You don't have permission to access "kroger.com" on this server.

Reference #18.9a97c017.1691566686.6eab7c7

This bug needs to be fixed. 

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello Proud_Cat_Mom, 
Thank you for posting. Welcome to the Samsung Community. I understand that after the update you are getting an Access Denied error. There are some troubleshooting steps to take to access websites. Please try the following:
1. Open Samsung Internet apps
2. Tap Menu
3. Tap Settings 
4. Click Sites and Downloads
5. Select Site Permissions 
6. Tap Cookies
7. Allow all cookies 
8. Go Back 
9. Tap the switch to allow JavaScript 

Please review this site for more information on Samsung Internet issues:
https://www.samsung.com/us/support/troubleshooting/TSG01213619/

If the issue persists, you can submit an inquiry. From the Menu (the three horizontal lines), tap Settings, and then swipe to and tap Contact us. Tap Error reports, and then tap Contact us/Error reports. Fill out the form and make sure Send system log data is checked off.

 

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Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello Proud_Cat_Mom, 
Thank you for posting. Welcome to the Samsung Community. I understand that after the update you are getting an Access Denied error. There are some troubleshooting steps to take to access websites. Please try the following:
1. Open Samsung Internet apps
2. Tap Menu
3. Tap Settings 
4. Click Sites and Downloads
5. Select Site Permissions 
6. Tap Cookies
7. Allow all cookies 
8. Go Back 
9. Tap the switch to allow JavaScript 

Please review this site for more information on Samsung Internet issues:
https://www.samsung.com/us/support/troubleshooting/TSG01213619/

If the issue persists, you can submit an inquiry. From the Menu (the three horizontal lines), tap Settings, and then swipe to and tap Contact us. Tap Error reports, and then tap Contact us/Error reports. Fill out the form and make sure Send system log data is checked off.

 

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