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Original topic:

Phone app Crashing after One UI 6.0 update.

(Topic created: 11-21-2023 09:51 AM)
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text1
Cosmic Ray
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Samsung Apps and Services

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing
Call app Crashing 
Phone app Crashing
 
These are the pop ups showing up.
 Need to fix ASAP 
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631 Replies
natafine
Halo
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Samsung Apps and Services
And it'll be the same thing...AT&T will blame Samsung and vice versa. No one will get a credit because no one will take blame for this. Maybe I'm going a bit crazy, but I can't help but be upset for them pushing an update...hyping it up, honestly...just for it to wreak havoc on a $1100 phone. Even the Google phone app is having issue. I'm just sick of it.
Mo73
Asteroid
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Samsung Apps and Services
I have 30 yrs of customer service experience, 10 years with AT&T. If you ask to speak with mgmt and ask "are you going to make this right or do I need to take my service elsewhere?" They will definitely issue you a credit. Ask for it! You deserve to be reimbursed for the inconvenience.
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ouwop
Asteroid
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Samsung Apps and Services
I would continue to call until I speak to someone with some motion. This is unacceptable.
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Members_A32v0Jf
Asteroid
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Samsung Apps and Services

Is there any reason that the Samsung call is better or worse than the Google?  Opinions please

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Members_A32v0Jf
Asteroid
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Samsung Apps and Services

Google Phone doesn't have Speed Dial

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ehs117
Constellation
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Samsung Apps and Services
Mine too!!! We gotta get a fix QUICK
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sadnerd
Constellation
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Samsung Apps and Services
Same here! You can't possibly get through a phone tree to call almost any business!
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usermFFy0czopT
Constellation
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Samsung Apps and Services
ATT, S22 ULTRA. Same error dialog box.
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jackypaper1
Constellation
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Samsung Apps and Services

I'm not sure this issue should be marked as "solved."

Sheila11
Asteroid
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Samsung Apps and Services
This is NOT an acceptable solution! We shoukd not have to back up and reset anything. Your testers should have never let this pass to be released!! Samsung needs an update to correct this asap, or for the first time ever, I may switch to an Apple phone!!! Samsung forces these updates and is our of our control, we shouldn't be expected to do anything further.