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Phone doesn't ring when a call comes in

(Topic created: 02-21-2023 07:26 PM)
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cjjjj
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Samsung Apps and Services
My phone does not ring when a call is coming in. I tried every single possible solution for about 2 hrs and nothing works. Any ideas please.vthank you
 

 

 
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Samsung_Moderator
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Welcome to the community. I can certainly understand your frustration with your phone not ringing, and I would be happy to look into this further for you. Silenced calls don't necessarily mean you have a major problem with your phone. There are various reasons why your Android phone won't ring when someone calls. Give this link a try for some troubleshooting steps to possibly resolve your symptoms: https://www.asurion.com/connect/tech-tips/fix-android-phone-that-wont-ring/

 

If you have tried all the troubleshooting step and are still experiencing these symptoms, the next step would be to verify the speaker on your device is working. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try for steps to verify the speaker is working: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step would be a service repair. For in warranty service repair: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repair, please contact our customer service team directly at 1-800-726-7864 for the best resolution to the symptoms you are experiencing.

 

For international devices, please reach out to a support team in your area directly using the following link: https://www.samsung.com/us/common/visitlocationsite.html

 

 

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Scuba369
Astronaut
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Well I'm not sure if it's the same for you but ever since the last update my phone shuts itself off and resets around 2-3am.
Every morning I have to restart my phone ppl were trying to call me and all call somehow got forwarded to voice mail. Check your call settings in the phone app, all 4 options were sending everything to VM...good luck
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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Welcome to the community. I can certainly understand your frustration with your phone not ringing, and I would be happy to look into this further for you. Silenced calls don't necessarily mean you have a major problem with your phone. There are various reasons why your Android phone won't ring when someone calls. Give this link a try for some troubleshooting steps to possibly resolve your symptoms: https://www.asurion.com/connect/tech-tips/fix-android-phone-that-wont-ring/

 

If you have tried all the troubleshooting step and are still experiencing these symptoms, the next step would be to verify the speaker on your device is working. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try for steps to verify the speaker is working: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step would be a service repair. For in warranty service repair: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repair, please contact our customer service team directly at 1-800-726-7864 for the best resolution to the symptoms you are experiencing.

 

For international devices, please reach out to a support team in your area directly using the following link: https://www.samsung.com/us/common/visitlocationsite.html

 

 
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