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Original topic:

Samsung Free podcast skip back about a minute and replay what has already been covered

(Topic created: 01-16-2023 11:08 AM)
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DoctorSoul
Asteroid
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Samsung Apps and Services

Over the last three weeks I've noticed that my selected podcasts skip back about a minute and reply what's already been covered.

Can you work on a way to fix this?? It's getting annoying. 

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Thank you DoctorSoul,  for reaching out. I understand your frustration with the Samsung  Free app. Please, submit an error report directly to Samsung.To submit an error report follow the following steps: 
Right after the issue appears, please submit an Error Report. Samsung Members app->Get Help->Feedback->Error Reports

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6 Replies
LongHiker
Legendary Samsung Care Ambassador
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Samsung Apps and Services

@DoctorSoul Which app are you using to listen to the podcasts? 

DoctorSoul
Asteroid
Options
Samsung Apps and Services
I'm using Samsung Free
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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Thank you for reaching out. I can certainly understand your concern with your podcast skipping backwards when using the Samsung Free app and would be happy to look into this further for you. Can you please elaborate on what you are doing with the device when you are experiencing these symptoms (ex. pausing and unpausing the app, randomly skipping backwards, etc.)?

DoctorSoul
Asteroid
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Samsung Apps and Services
The skipping is random. I use the app while walk exercising. I don't pause the app and keep my phone securely pocketed to prevent movement. The problem persists...
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DoctorSoul
Asteroid
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Samsung Apps and Services
I'm still having the random backwards skipping. There's nothing that I do to cause it. It just happens more now and it's getting annoying. Perhaps it could be the podcasts I listen to? Anyway, any advice you offer would be appreciated. God bless!
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Thank you DoctorSoul,  for reaching out. I understand your frustration with the Samsung  Free app. Please, submit an error report directly to Samsung.To submit an error report follow the following steps: 
Right after the issue appears, please submit an Error Report. Samsung Members app->Get Help->Feedback->Error Reports