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Samsung Galaxy apps won't show up or update

(Topic created: 11-11-2023 06:27 AM)
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Samsung Apps and Services

Is it just Samsung apps like this or other products like this too?

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Samsung_Moderator
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Samsung Apps and Services

Hello, thanks for reaching out about this, and I am sorry to hear your apps from the Galaxy Store are not updating or showing up. The best way to try and tackle this is to troubleshoot the app(s) involved, mainly the Galaxy Store. First, have you tried force stopping the Galaxy Store, rebooting the device, then trying again to see the apps or updating them? You can also clear the app's cache and data using this guide: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

If the above troubleshooting is ineffective, it may be time to try a factory reset. Back up everything your wish to not lose, and follow this guide carefully to give your device a fresh start: https://www.samsung.com/us/support/answer/ANS00062029/

Lastly, you can submit an error report via Samsung Members: https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/

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3 Replies
requa
Comet
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Samsung Apps and Services

If you're seeking help from the community here, please provide clearer information. Be sure to mention what phone or device you are using, what OS or OneUI version you have, and what app or apps you're asking about including what behavior is causing issues.


Dan
Galaxy S22 SM-S901U on Xfinity Mobile
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Samsung Apps and Services
Well sometimes the Samsung Galaxy apps won't show up or they won't update
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello, thanks for reaching out about this, and I am sorry to hear your apps from the Galaxy Store are not updating or showing up. The best way to try and tackle this is to troubleshoot the app(s) involved, mainly the Galaxy Store. First, have you tried force stopping the Galaxy Store, rebooting the device, then trying again to see the apps or updating them? You can also clear the app's cache and data using this guide: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

If the above troubleshooting is ineffective, it may be time to try a factory reset. Back up everything your wish to not lose, and follow this guide carefully to give your device a fresh start: https://www.samsung.com/us/support/answer/ANS00062029/

Lastly, you can submit an error report via Samsung Members: https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/