Original topic:

Samsung Pass: Couldn't verify fingerprints

(Topic created: 04-20-2023 03:28 AM)
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Mukkesh
Constellation
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Samsung Apps and Services

Hey, 

        So, I recently Got a S23 Ultra, and started setting up my device and finshed setting up. Then when i tried to setup samsung pass, I logged into my and tried to verify my fingerprint.

 

 It keeps popping the error "Couldn't Verify Fingerprints" please try again. 

I went through solutions in the forum, which said to try disconnecting wifi and try with mobile data and yea i tried switching to mobile data and tried a several times still it shows the same error. 

Also i triend forcestop, clear cache and data, Uninstalling and Reinstalling, removing my samsung account and relogin, removing fingerprints.

Expecting for solutions, Thank you!!!

Screenshot_20230420_122317_Samsung Pass.jpg

209 Replies
DBro83
Constellation
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Samsung Apps and Services
same issue on Note 20
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mattamoose
Constellation
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Need help cannot get acsess to any thing but.. incoming phone calls
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Members_km9hn4e
Cosmic Ray
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Samsung Apps and Services

A32
Well, the ICON is missing also.  Have to access Pass via "Settings".  

Cleared Cache from boot menu, cleared cache in the app and storage, uninstalled updates to the app, restarted the thing.  Wifi and Data only.  

Sounds like latest update issue given the timing of these posts.  




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Markt2793
Constellation
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Samsung Apps and Services

Same problem here. Seems widespread.

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britbrit812
Cosmic Ray
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Is anyone elae having trouble with samaung pass??? I have tried to sign in to my samsung pass and it wouldn't allow it...so I cleared my data and cache and now it wants me to set up from the beginning. But won't pick up my fingerprint. Says try again later!! 
DanG92263
Honored Contributor
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The Samsung Pass app has been discontinued, but has been integrated in the Samsung Wallet.

https://youtu.be/-tpUIVvRapc
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britbrit812
Cosmic Ray
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How do I get to my passwords and my manual passwords I put into there?
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DanG92263
Honored Contributor
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If you've been syncing your data with Samsung cloud, it should just follow you over when you sync your Samsung account in Wallet.

Though for security reasons, you may have to re-enter your payment cards.
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britbrit812
Cosmic Ray
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Im having trouble with it verifying my fingerprint....it says can't verify , try again later. When I click on my samsung pass it makes me put in my password...I do that and then it asks for my fingerprint verification..and it won't pick register.??
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britbrit812
Cosmic Ray
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I was thinking something was wrong with my samsung pass ...therefore, I deleted my cache and my data...and tried logging back in from the beginning..and now it won't register my fingerprints
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