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Original topic:

Samsung Pass: Couldn't verify fingerprints

(Topic created: 04-19-2023 11:53 PM)
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Mukkesh
Constellation
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Samsung Apps and Services

Hey, 

        So, I recently Got a S23 Ultra, and started setting up my device and finshed setting up. Then when i tried to setup samsung pass, I logged into my and tried to verify my fingerprint.

 

 It keeps popping the error "Couldn't Verify Fingerprints" please try again. 

I went through solutions in the forum, which said to try disconnecting wifi and try with mobile data and yea i tried switching to mobile data and tried a several times still it shows the same error. 

Also i triend forcestop, clear cache and data, Uninstalling and Reinstalling, removing my samsung account and relogin, removing fingerprints.

Expecting for solutions, Thank you!!!

Screenshot_20230420_122317_Samsung Pass.jpg

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209 Replies
FatThor
Constellation
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Samsung Apps and Services
Mine just closes out when I click the ok button with the network error message
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gasmith10
Cosmic Ray
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Samsung Apps and Services
So, your Samsung Wallet app just closes out when you hit okay on the "network connection" message?
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Kimlechef
Constellation
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Samsung Apps and Services

I've got the same issue -- network connection error it says -- now its sending me in circles --- what a PIA

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DanG92263
Honored Contributor
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Samsung Apps and Services
There are several posts already about this issue. Samsung is apparently aware and working to restore the service.
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userw7cN1vNROK
Constellation
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Samsung Apps and Services

in samsung pass app settings turn off  " change system settings." After doing that the fingertip us recognized. 

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mart1391
Cosmic Ray
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Samsung Apps and Services
Problem is fixed for me.... In the Samsung Wallet App you should see a message saying "Samsung Pass is moving to Samsung Wallet" click get started and Samsung Pass app will be removed from your phone. 
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hassan27495
Asteroid
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Samsung Apps and Services

Hey man!

 

I just resolved this issue after trying different methods for several hours and this one works 100%

I have S22 ultra patched with April update.

All samsung services app are updated too.

 

The first step you have to do is force stop the Samsung Pass App.

2nd step= remove Cache

3rd Step = go to the biometrics and remove fingerprints and dont add new one.

4th step = open the Samsung pass app and it will prompt you to register the fingerprint after intial scanning it will ask you to add the fingerprint.

5th step= add the fingerprint and once it's done it will redirect you to the samsung pass app.

IT WORKS.

 

userw4YWOG9avs
Constellation
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Samsung Apps and Services
Galaxy store update available for Samsung Wallet.... After that wait for a couple of hours. Mine is fixed now
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Maxim Sushkevich
Asteroid
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Samsung Apps and Services

Hey all!

It seems to me the issue is fixed. It works to me now.

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Solution
Ljg
Constellation
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Samsung Apps and Services

I spent hours trying to resolve this! Finally thought look at Wallet!!!Samsung pass was incorporated into samsung Wallet on the last update that I installed on 19th April ,  you will find samsung Pass in there and all your passwords stored there.  No separate Samsung Pass anymore! Hope this helps. 

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