This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You
I have spent 2 hrs going thru factory resets, etc, trying to figure this out! Ridiculous of absolutely no notifications!!!! Shame on you, Samsung! I hate big tech! What are they hiding/censoring/spying on now???
when I look at content that is on Samsung TV plus in the home menu it says that the TV plus service has been deleted and needs to be reinstalled. I hit reinstall and nothing happens. I search for the app and it’s not found in the App Store. My TV is telling me that the antenna cable is disconnected. It’s never had an antenna cable plugged into it so I’m not sure what it’s going on about.
TV: UN65TU7000BXZA
serial: <hidden>
software version: T-KSU2EAKUC-2141.2
status code: 30601_AC42AE9_HI54
i use comcast internet and I’ve test both wired and wireless connections. No other devices are experiencing issues and the TV can connect to Netflix and Hulu without issue.
the only other information I can find on this is a post on this forum with a bogus “solution” that was given by a moderator. The Samsung TV plus app was the only thing I enjoyed about this TV.
Right after this post I called the 1-800 Samsung #. I’m in a call back que with an estimate of 4 hours 2 minutes! The least Samsung could do is post a reply to our thread!
I have the same issue. Was watching a program then poof it was gone. Completely reset TV and Samsung is refusing to answer the phone or reply to texts. My tv is not even six months old and have had nothing but frustration, sigh.
Just spoke with Tech Support and they said there is an update being performed to the app. It is expected to take 24-48 hours to complete and their engineers are working on it as we speak.
